Guest Services Coordinator

Guest Services Coordinator

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office / clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

Job Summary

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)

Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)

Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)

Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)

Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.

Assist with accepting guest reservations in person and via phone

Ensure office supplies are sufficiently stocked and prepare supply orders as needed

Assist with planning and coordinating guest and resident relations events and activities within the resort

Assist with the preparation of marketing materials

Make collection calls for site rental payments as directed; submit bad debt files to collections

Process resident move-ins and move-outs

Complete and maintain resort records, reports, and files

Refer sales prospects to the RV Resort Manager and / or Sales Manager and enter prospect information into property management / reservation system in a timely manner

Obtain approvals on prospective resident applications; track all approvals and denials

Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications

Review and code invoices and other payables & submit to manager approval

Other duties as assigned

Check guests in and out for their reservations

Greet and establish rapport with guests, current and prospective residents

Field resort comments, suggestions, and complaints to resort leadership

Maintain petty cash fund

Requirements

High School Diploma or GED (Required)

2 years in administrative experience (Required)

6 months in previous experience using property management and / or reservation systems (Preferred)

6 months in hotel or resort front desk experience (Preferred)

Strong customer service skills

Excellent telephone skills

Good problem solving skills

Professional appearance

Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner

Must have a valid driver's license

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Benefits Include

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental Plan

Vision Plan

Voluntary Health and Dependent Care Reimbursement Accounts

Life and Accidental Death and Dismemberment Insurance

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Get paid daily with DailyPay

Paid Parental Leave

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance

Tuition Reimbursement program providing financial support to team members who further their formal education

Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation

Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Accessibility Assistance

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.