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Customer Support Agent

Customer Support Agent

Circuit Board MedicsGreenville, SC, US
30+ days ago
Job type
  • Full-time
Job description

Circuit Board Medics Job Opportunity

Job Type : Full-Time, Hourly

Minimum Starting Pay : $20 / hour

Working Hours : Monday - Friday, 8 AM - 5 PM

Location : On-Site in Greenville, SC 29615

Experience : Early Career, some office experience required

Work Environment : Office Environment, Moderate to High Call Volume, Diverse Customer Needs, Team Collaboration, Emphasis on Empathy, ~ 100 Employees, One Location

Job Description

Your goal is to serve the customer's best interest by handling all public interactions (phone, email, text, chat) with respect and professionalism. You will strive to see things from perspectives that are different from your own and are able to make decisions that reflect those alternate perspectives. You will take ownership of customer issues and work to resolve them within the framework of our core values and with the support of your team. You will play a key role in supporting our fast-paced environment to ensure our standard one business day turnarounds are met internally, which helps meet our customers' needs externally.

Responsibilities

  • Responding to customer requests without using scripts
  • Receiving inbound customer calls including pre-sale, sales, quote requests, and status requests
  • Handling texts / chats
  • Responding to support emails
  • Returning voicemails from customers
  • Making outbound calls to update customers on order status
  • Becoming knowledgeable in our repairs and services of appliance and automotive modules
  • Participating in relevant ongoing training to better understand our markets and product offerings

Skills

  • Strong and professional interpersonal communication, both oral and written
  • Ability to make empowered decisions to best serve the customer, escalations are rare
  • Strong listening comprehension coupled with empathy
  • Typing at 45 wpm or higher
  • Ability to navigate multiple browser tabs / computer programs while using 2-3 screens simultaneously
  • Ability to learn new software quickly

    • Qualities You Should Exhibit

  • Strong sense of urgency
  • Intrinsic motivation
  • Lifelong learner
  • Ownership
  • Humility to ask clarifying questions, but confidence in your skills
  • Receptive to feedback
  • Faithful in the details
  • Strong sense of community
  • Efficient, but patient

    • Benefits

  • Health Insurance - eligible 1st of the month after hire
  • Voluntary Benefits - dental, vision, short-term and long-term disability, life insurance
  • Paid time off - 2 weeks per year
  • Paid holidays - 8 days per year
  • Stable Hours - Monday - Friday, days
  • 401(k) with company matching
  • Parental time-off
  • Adoption benefits
  • Casual dress code
  • Branded clothing allowance
  • Free fruit
  • Social outings

    • Application Process

  • Start by applying online through our website or Indeed paying close attention to our custom application questions. We want to get to know YOU!
  • Complete two assessments emailed to you with "Circuit Board Medics Application" in the subject line. (You will receive the second email after completing the first assessment.) Please allow up to 30 minutes to complete both assessments, which may require use of a computer.
  • Our talent team reviews each completed application within 3 business days. If we are interested in moving forward with your application, you will receive a phone call within 1 week of your completed assessment date.
  • Circuit Board Medics does require passing a Background Check and Drug Screening as terms of employment.

    • Need Help? If you need any help along the way, you can reach us at recruiting@circuitboardmedics.com

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    Customer Support Agent • Greenville, SC, US