Project Manager
Content GuruReston, VA, US- Full-time
Job Description
Job Description
Salary :
Content Guruis a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.
From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.
What we are looking for...
Due to rapid global expansion, we are looking for a successful and established Project Manager to join our exceptional team based in Bracknell.As an experienced Project Manager you will be adept at managing, overseeing and delivering multiple projects.
Working closely with our sales team, you will be responsible for managing client relationships and implementinga fast-paced, cost effective and customer oriented delivery experienceto a high level of customer satisfaction.
Location...
This role is based in our office inReston, Virginia.
This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.
Key responsibilties of the role...
Project Delivery
- Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
- Ensure projects are delivered within tolerance : time to project completion date, cost and quality.
- Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customers expectations of performance and quality.
- Establish an appropriate test plan according to customer requirements.
- Manage virtual project teams as required.
Customer Relationship Management
Sales / Financial Support
Process Management and Improvement
About you...
About the Company :
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).
Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution,storm, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
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