Technical Support Analyst

Title : Associate Support Engineer I

Location : Milwaukee, WI

Type : Hybrid (3 days onsite per week)

Duration : ASAP - 06 / 30 / 2026

Pay Rate : $15 / hour W2

Perks : Benefits, free daily lunch when onsite

About the Role :

We’re looking for an Associate Support Engineer to join our growing team and provide technical support to internal and field users. You’re the right fit if you love solving problems, learning new things, and using technology to make work easier and more efficient. We’re looking for self-motivated, detail-oriented engineers who thrive in fast-paced environments and take ownership of their work.

In this role, you’ll work directly with a wide variety of users, helping to resolve technical questions and issues while improving overall user experience. You’ll also serve as a voice of the user, identifying opportunities to enhance processes, tools, and system performance.

Key Responsibilities :

Use knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to troubleshoot technical issues and provide implementation support.

Provide multi-channel technical support (field and office) in a fast-paced environment, often managing multiple requests at once and prioritizing effectively.

Apply functional and technical knowledge to analyze problems, use software tools to identify solutions, and test fixes to achieve first-contact resolution whenever possible.

Take on increasingly complex assignments to build expertise across multiple technical areas.

Identify opportunities for process and service improvements and collaborate with team members to implement innovative ideas.

Build strong working relationships across teams and contribute to temporary project or support assignments as needed.

Leverage communication channels and knowledge management tools to execute processes, resolve issues efficiently, and contribute to an improved user experience.

Desired Qualifications and Skills :

Associate or Bachelor’s degree in Computer Science, MIS, or related field, or equivalent work experience.

Minimum of 2 years of technical Help Desk or IT support experience.

Strong troubleshooting skills across computer and mobile hardware / software; proficiency using support tools.

Excellent customer service skills, both verbal and written, with the ability to communicate clearly and professionally at all levels.

Strong problem-solving and analytical skills with attention to detail and accurate documentation.

Ability to stay organized and adaptable in a fast-changing environment.

Motivated self-starter with initiative to learn, share feedback, and contribute to process improvements.

Demonstrates professionalism, reliability, and a commitment to delivering an exceptional user experience.