Workforce Planning Manager

Employment Type: Full-Time
Location: Remote / Hybrid - Chicago, New York, Toronto-CA

Keyrus Consultants are collaborative, curious, and passionate about building impactful planning solutions. As an Anaplan Solutions Architect, you will serve as the lead designer and subject matter expert for complex Anaplan implementations focused on Workforce Planning (WFP) use cases.

This role requires deep technical and Workforce Management functional expertise in Anaplan, including the Polaris calculation engine. Direct experience working with WFM implementations in Anaplan is a must.

You will work closely with client stakeholders and project teams to translate strategic goals into robust models, ensuring adherence to best practices and high performance.

This role is critical in ensuring the successful deployment of new Anaplan models and must provide excellent service, make best practice recommendations, and identify opportunities for future projects.

The ideal candidate will have strong English communication skills, deep expertise in model building, a strong technical background working with live Anaplan models, and be able to deliver results for complex problems in different industries.

Responsibilities of the Anaplan WFM Program Manager include:

• Serve as the functional expert for all Workforce Management (WFM), related processes, with a focus on Trust & Safety operations.
• Partner with the Solution Architect to align process design with Anaplan model structure and capabilities.
• Assess current-state processes across forecasting, scheduling, capacity planning, supplier management, performance measurement, and invoicing to identify gaps, inefficiencies, and opportunities for scale.
• Lead end-to-end process redesign efforts in partnership with business owners and product/engineering teams.
• Provide thought leadership on best practices for WFM operations in high-growth, high-complexity environments.
• Architect, design, and implement scalable Anaplan solutions leveraging both Classic and Polaris engines.
• Lead delivery of enterprise-grade models across financial planning & analysis across industries.
• Serve as technical authority for solution design, data architecture, model performance optimization, and governance.
• Collaborate with clients to define end-to-end planning architecture, including data flows, integrations, and user experience.
• Partner with cross-functional teams to align solution design with organizational objectives and EPM best practices.
• Develop and deliver training content, enablement materials, and change-management support to ensure successful adoption.
• Facilitate working sessions, stakeholder reviews, and validation cycles throughout the implementation lifecycle.
• Lead design reviews, data mapping, model build, UAT, and deployment.
• Provide hands-on mentorship to model builders and consultants, ensuring adoption of Anaplan Way and modeling standards.
• Evaluate and implement new Anaplan AI capabilities (e.g., Co-Planner, Co-Builder, Forecaster) to drive predictive insights.
• Create demo models, proofs of concept, and support pre-sales activities with innovative solution prototypes.
• Drive continuous improvement, identifying opportunities for performance tuning and re-architecture.
• Act as a trusted advisor to clients on planning transformation and connected planning maturity.
• Mentor and provide guidance to junior consultants and team members on Anaplan best practices and conduct training sessions to enhance the Anaplan expertise of the team.
• Identify gaps in business and technical requirements, testing, potential project risk, and communication issues in client delivery
• Deliver presentations and demonstrations to audiences ranging from executives to business users
• Determine priorities, scope, timeline, goals, and key milestones for requested enhancements and model defects
• Facilitate knowledge-sharing sessions to enhance the overall understanding of Anaplan within the organization.
• Review and optimize existing Anaplan implementations for improved performance and user experience
• Maintain customer focus and demonstrate leadership to drive consensus and project related decisions
• Serve as the application and software subject matter expert throughout the client engagement

Required Qualifications:

• Background in multi-dimensional modeling, analytics, or business intelligence
• 5+ years of experience in Workforce Management, Operations, or Program Management, with direct expertise in Trust & Safety preferred.
• Strong understanding of WFM processes such as demand forecasting, staffing models, scheduling, intraday management, quality, and performance measurement.
• Minimum of 5 years of experience in implementing Performance Management Solutions using Anaplan
• Minimum of 7 years of experience as consultant or working on industry as SME on functional roles
• Exposure to the Workforce Management function via Anaplan project work and/or previous corporate experience (ideally both)
• Prior experience in a project team environment using structured methodologies for gathering business requirements, business processes, data conversions, and system interfaces
• Deep understanding of Anaplan's Polaris Engine
• Strong skills in model performance optimization, data hub design, and hierarchy management.
• Experience integrating Anaplan with source systems (ERP, HCM, CRM, Data Warehouse).
• Certified Solution Architect and/or Master Anaplanner.
• Demonstrated analytical and problem-solving skills
• Demonstrated organizational and prioritization skills
• Strong analytical and problem-solving skills, with the ability to translate ambiguous operational challenges into actionable requirements.
• Experience running requirements and writing user stories and user journeys.
• Experience with user-centric design and optimizing UX and UI for usability.
• Bachelor's degree in Finance, Economics, Information Management and Technology, Engineering, or related field and equivalent experience
• Strong English communication skills

Desired Qualifications:

• Experience with Verint, Calabrio, or other workforce management tools.
• Experience in large tech, Trust & Safety operations, or global support environments
• Exposure to data-driven staffing models, case workflow analytics, and operational KPIs
• Prior involvement in system implementations, process standardization, or digital transformation programs
• Familiarity with AI-driven forecasting, machine learning pipelines, and predictive analytics
• Experience in Agile delivery methodologies.
• Deep understanding of Anaplan's optimizer, Anaplan Forecaster and Anaplan Data Orchestrator

About Keyrus

Keyrus is a global consultancy with more than 3,500 employees that develop data and digital solutions for performance management. Its enterprise performance management (EPM) practice includes 175+ colleagues across 16 countries on five continents with more than 200 Anaplan successful clients across 30 countries. An end-to-end services partner, its international team of consultants and experts help clients drive transformational change and maximize value capture and creation.

Accredited as a Solution Advisory & Delivery Partner under Anaplan's Partner Accelerate program, Keyrus has demonstrated Anaplan expertise across industries such as financial & business services, technology, media and telecom, manufacturing, and consumer goods, as well as for business functions including finance, sales and marketing, supply chain and operations, and HR.

Translating experience into innovative planning solutions, Keyrus has delivered compelling workforce planning solutions on the Anaplan platform, including contact center planning, operational workforce planning, and strategic workforce planning for several of the largest companies in the US.

For more information on the company and benefits, please go to https://www.keyrus.com/ or https://impetuscg.com/

Department Delivery Role Consultant Locations Boston, Chicago, Los Angeles, New York, NY, San Francisco, Washington, DC