Talent.com
Social Media Content Moderator- Korean Bilingual- Onsite
Social Media Content Moderator- Korean Bilingual- OnsiteTeleperformance USA • Port St Lucie, FL, United States
Social Media Content Moderator- Korean Bilingual- Onsite

Social Media Content Moderator- Korean Bilingual- Onsite

Teleperformance USA • Port St Lucie, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our Port Saint Lucie, Florida location.

Your Responsibilities

Social Media Content Moderators are responsible for moderating user-generated content on our clients platform by reviewing strong graphic images, videos, and / or written content to ensure the content meets the community guidelines and to escalate any content that violates the parameters set. This role is key in providing a positive social experience for all users.

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!

  • Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
  • Participate in frequent refresher training to always implement correct policies
  • Comply with the performance indicators or parameters defined by the specific client's operation
  • Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  • Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
  • Participate in continuous training programs established by the company for optimal development in the role
  • Comply with all the orders, instructions, procedures related and complementary to the role
  • Able to moderate traumatic, sensitive and potentially offensive content
  • Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements
  • Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
  • Were looking for fearless people people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • Experience navigating internet websites including social media, commercial websites, etc.
  • Comfortabililty reviewing internet content that may be deemed inappropriate and / or contain explicit material.
  • Attention to detail.
  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Predictable and reliable attendance.
  • Key Competencies :

  • Process Excellence : Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration : Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication : Outstanding communication, listening, and analytical skills.
  • Organizational Skills : Strong organizational and problem-solving skills.
  • Emotional Intelligence : Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness : Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking : Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • What We Prefer

  • Experience in reviewing / monitoring social media
  • Consistent work history
  • Proven oral & written communication skills
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Social Media Content • Port St Lucie, FL, United States

    Related jobs
    Social Media Content Moderator - Spanish Bilingual- Onsite

    Social Media Content Moderator - Spanish Bilingual- Onsite

    Teleperformance USA • Palm City, FL, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Palm Beach Gardens, Florida, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 21 days ago • Promoted
    Peak Time Teller - Okeechobee

    Peak Time Teller - Okeechobee

    Seacoast National Bank • Okeechobee, FL, United States
    Full-time
    This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits.Responsibl...Show more
    Last updated: 30+ days ago • Promoted
    Social Media Content Moderator - Portuguese Bilingual - Onsite

    Social Media Content Moderator - Portuguese Bilingual - Onsite

    Teleperformance USA • Port Saint Lucie, FL, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show more
    Last updated: 30+ days ago • Promoted
    Travel Med / Surgical Telemetry Registered Nurse

    Travel Med / Surgical Telemetry Registered Nurse

    Premier Medical Staffing Services • Vero Beach, FL, US
    Permanent
    Premier Medical Staffing Services is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Vero Beach, Florida. Job Description & Requirements.Premier Medical Staffing Job I...Show more
    Last updated: 2 days ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Indiantown, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 8 hours ago • Promoted • New!
    Cleveland Clinic Florida Cancer Institute – Medical Director, Scully Welsh Cancer Center – Vero Beach, FL!

    Cleveland Clinic Florida Cancer Institute – Medical Director, Scully Welsh Cancer Center – Vero Beach, FL!

    Cleveland Clinic • Vero Beach, US
    Full-time
    Cleveland Clinic Florida Cancer Institute – Medical Director, Scully Welsh Cancer Center – Vero Beach, FL!.Cleveland Clinic Florida is seeking a Board Certified or Board Eligible .Hematologist / Onco...Show more
    Last updated: 30+ days ago • Promoted
    Cleveland Clinic Florida Cancer Institute – Site Medical Director, Cancer Institute, Scully Welsh Cancer Center – Vero Beach, FL!

    Cleveland Clinic Florida Cancer Institute – Site Medical Director, Cancer Institute, Scully Welsh Cancer Center – Vero Beach, FL!

    Cleveland Clinic • Vero Beach, FL, United States
    Full-time
    Cleveland Clinic Florida is seeking a Board Certified or Board Eligible Hematologist / Oncologist to be the Site Medical Director for the Cancer Institute at the Scully Welsh Cancer Center.This posit...Show more
    Last updated: 1 hour ago • Promoted • New!
    New Home Sales Counselor - Port St. Lucie / Vero Beach

    New Home Sales Counselor - Port St. Lucie / Vero Beach

    Meritage Homes • Jupiter, FL, United States
    Full-time
    The Outside Sales Counselor's primarily responsibility is to embrace Meritage Homes' active sales culture to generate new home sales by leveraging the relationships with the Realtor and new home bu...Show more
    Last updated: 21 days ago • Promoted
    Social Media Content Moderator- Korean Bilingual- Onsite

    Social Media Content Moderator- Korean Bilingual- Onsite

    Teleperformance USA • Okeechobee, FL, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show more
    Last updated: 30+ days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Taylor Creek, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 8 hours ago • Promoted • New!
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border Protection • Fellsmere, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 8 hours ago • Promoted • New!
    Border Patrol Agent - Experienced (GL9 / GS11)

    Border Patrol Agent - Experienced (GL9 / GS11)

    U.S. Customs and Border Protection • Fellsmere, FL, US
    Full-time
    Check out these higher-salaried federal law enforcement opportunities with the U.Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premi...Show more
    Last updated: 8 hours ago • Promoted • New!
    Social Media Content Moderator - French Bilingual - Onsite

    Social Media Content Moderator - French Bilingual - Onsite

    Teleperformance USA • Port Saint Lucie, FL, US
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and susta...Show more
    Last updated: 9 days ago • Promoted
    Travel Med / Surgical Telemetry Registered Nurse - $1,218 per week

    Travel Med / Surgical Telemetry Registered Nurse - $1,218 per week

    American Medical Staffing • Vero Beach, FL, US
    Full-time
    American Medical Staffing is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Vero Beach, Florida. Job Description & Requirements.We’re living in the new normal.Lives and c...Show more
    Last updated: 8 hours ago • Promoted • New!
    Travel Med / Surgical Telemetry Registered Nurse - $1,429 per week

    Travel Med / Surgical Telemetry Registered Nurse - $1,429 per week

    Premier Medical Staffing Services • Vero Beach, FL, US
    Full-time +1
    Premier Medical Staffing Services is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Vero Beach, Florida. Job Description & Requirements.Premier Medical Staffing Job ID #5...Show more
    Last updated: 8 hours ago • Promoted • New!
    Cleveland Clinic Florida -Hematology / Oncology

    Cleveland Clinic Florida -Hematology / Oncology

    Cleveland Clinic • Vero Beach, US
    Full-time
    Cleveland Clinic Florida’s Cancer Institute.Is currently seeking a highly skilled and qualified BC / BE Hematology / Oncology physician to join our team at . Cleveland Clinic Indian River Hospital .The ...Show more
    Last updated: 30+ days ago • Promoted
    Earn Money Playing Games, Answering Surveys & Testing Apps

    Earn Money Playing Games, Answering Surveys & Testing Apps

    AttaPoll • Port Salerno, FL, US
    Full-time
    Get paid to answer surveys, play games, test apps, and do tasks.Make extra money on your phone and instantly cash out to PayPal, Revolut, or with gift cards from $3.Show more
    Last updated: 2 days ago • Promoted