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Patient Financial Advocate
Patient Financial AdvocateEnovis • Dallas, TX, United States
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Patient Financial Advocate

Patient Financial Advocate

Enovis • Dallas, TX, United States
1 day ago
Job type
  • Full-time
Job description

Who We Are

ABOUT ENOVIS

Enovis Corporation (NYSE : ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com .

What You'll Do

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients and take pride in the pursuit of scientific excellence with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself .

As a key member of the Revenue Cycle Management Billing and Collection team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title :

Patient Financial Advocate

Reports To :

Manager, RCM Billing Operations

Location :

Dallas Headquarters (Lewisville, TX)

Business Unit :

Revenue Cycle Management

Role Summary :

The Patient Financial Advocate (PFA) plays a crucial role in creating a positive patient experience by assisting individuals with the financial aspects of their care. With compassion and clarity, the PFA educates patients about their financial responsibilities, explores available options, and ensures they feel informed and supported throughout the process. By accurately and empathetically explaining financial obligations before services are provided, the PFA enables patients to focus on what matters most : their health, while fostering trust and peace of mind.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities :

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

Explains financial responsibilities for services, payment options, and collection procedures to patients or parties responsible for payment.

Counsels patients regarding insurance benefits and recommends alternative sources of payment and financial assistance when appropriate.

Discusses financial hardship assistance programs with patients unable to meet their financial obligations.

  • Responds to inquiries regarding financial hardship assistance programs from patients, authorized representatives, healthcare providers, and caregivers.
  • Contacts insurance carriers or other sources and acts as an advocate for the patient.
  • Initiates the process for collecting pre-payments due and performs follow-up activities to ensure maximum collection is achieved.

Processes credit card, FSA, and HSA payments.

Arrange payment plans with patients.

Notifies Management, Sales Representatives, and Regional Account Managers (RAMs) of potential delays to service due to financial arrangements.

Assists with payor audit requests, including but not limited to : gathering documentation, creating Billing Required Documents (BRDs), and documenting audit details.

Presents unresolved patient concerns to Management for escalation and resolution.

  • Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.
  • Minimum Basic Qualifications :

    Minimum of 3 years of experience in medical billing, credit and / or collections, financial counseling or customer service required.

    Proficiency in Microsoft Office applications required.

    Strong attention to detail and passion for patient care.

    Demonstrated empathy and compassion are required.

    Strong customer service skills with the ability to communicate effectively with patients and outside agencies.

    Strong solution-oriented problem-solving skills.

    Experience using DataWorks or similar case management software is strongly preferred.

    Experience in a healthcare environment is strongly preferred.

    Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements preferred.

    Education :

    High School Diploma or GED required.

    Travel

    This position does not require travel.

    Work Environment and Physical Demands

    Typical office environment.

    Physical Demands : May occasionally lift up to 10 pounds. Routinely uses standard office equipment such as computers, keyboard, phone, print. Required to talk and hear. Must be able to sit and stand for extended periods of time and use hands and fingers to handle or feel, and to manipulate keys on a keyboard and operate portable input devices (e.g., smart phone, mouse). May occasionally reach with hands and arms. Must have the ability to look at a computer screen for extended periods of time.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

    "Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

    What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors :

    Our Enovis Purpose, Values and Behaviors on Vimeo

    We offer a comprehensive benefits package which includes :

    Medical Insurance

    Dental Insurance

    Vision Insurance

    Spending and Savings Accounts

    401(k) Plan

    Vacation, Sick Leave, and Holidays

    Income Protection Plans

    Discounted Insurance Rates

    Legal Services

    ABOUT ENOVIS

    Enovis Corporation (NYSE : ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

    EQUAL EMPLOYMENT OPPORTUNITY

    Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

    EOE AA M / F / VET / Disability Statement

    All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.

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    Patient Advocate • Dallas, TX, United States

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