Suites Manager - Fiserv Forum

Levy Sector

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Suites Manager, you will be responsible for leading your team members in executing The Levy Difference regarding our suites / premium services. From hiring, training, and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.

Detailed Responsibilities

Supports all company initiatives

Executes show quality standards at all times

Maintains positive relationships with guests and obtains regular feedback

Holds team accountable to steps of service to deliver great guest service

Ensures all security, safety and sanitation standards are met

Ensures operations comply with brand clarity statement while working the location

Has excellent brand-specific culinary, wine and beverage knowledge

Effectively uses Purchasing and all financial control systems

Controls cost areas to assist the unit in meeting financial goals

Knows all financial areas and statements

Manages team to build top-line sales

Achieves assigned delegated budget goals

Meets daily sales and cost goals

Effectively uses all team training and development tools

Hires hourly team who can deliver Levy operating standards and philosophies

Ensures that all team members adhere to guidelines as stated in Levy manuals

Promotes a cooperative work climate, maximizing productivity and morale

Teams unit to meet operational needs

Other duties, as assigned

Job Requirements

2+ years of experience in a food and beverage operational position

Bachelors degree in hospitality management is preferred

High level of computer literacy

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

Benefits

Medical, Dental, Vision, Life Insurance, Disability Insurance, Retirement Plan, Flexible Time Off Plan, Paid Parental Leave, Holiday Time Off (varies by site / state), Personal Leave, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Levy maintains a drug-free workplace. Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws.