Customer Solutions Specialist

Job Description

Wausau Coated Products, Inc. is actively seeking an experienced Customer Solutions Specialist to join our growing team at our Wausau, WI location! The Customer Solutions Specialist provides our customers an exceptional experience with every interaction. You will work directly with our customers on new projects and technical recommendations, provide material specifications and samples, quote both stock and made to order materials, process purchase orders, coordinate material deliveries and tracking, and process suspect material cases and corrective actions. This role works closely with regional Outside Sales Representatives and multiple departments within the company to meet and exceed customers’ needs and expectations.

Responsibilities

• Manage multiple customer accounts as a dedicated Customer Solutions Specialist.
• Collaborate with other parts of the organization to support customer needs and drive projects to completion.
• Process customer requests for analysis, quotes and pricelists, sales order entry, order fulfillment, suspect material cases and corrective actions.
• Manage customer specific raw material and finished goods inventory.
• Effectively use WCP systems and tools to ensure all customer information is accurate and current.
• Actively participate in department meetings sharing knowledge, insight on customer activity, and competitor information.
• Participate in customer conference calls and customer onsite visits, with opportunity for occasional travel to customer sites and industry events.
• Provide backfill coverage to others on the customer solutions team, including Reception, during vacations and absences.
• Provide sales support to regional Outside Sales Representatives.
• Complete other tasks and projects as assigned.

Qualifications