Dispatcher

Fleet Dispatcher

We are seeking a detail-oriented and proactive Fleet Dispatcher to join our growing team. As a Dispatcher, you will play a key role in coordinating drivers, loads, and schedules to ensure on-time, efficient service.

Principal Function : The Fleet Dispatcher is responsible for overseeing the daily operations of a commercial fleet. This role ensures that drivers, vehicles, and routes are scheduled efficiently to meet customer needs and company goals. Dispatchers monitor driver performance, track deliveries and pickups, respond to changing conditions (such as traffic or weather), and provide real-time support to drivers on the road. They act as the main point of communication between drivers and customers, ensuring compliance with safety regulations while maximizing productivity and service quality.

Essential Duties and Responsibilities : Duties include, but are not limited to :

• Driver Coordination : Assign and schedule drivers for daily routes, ensuring compliance with hours-of-service (HOS) regulations.
• Load Management : Plan and optimize load assignments, routing, and delivery schedules.
• Communication Hub : Serve as the main point of contact between drivers, customers, and management.
• Tracking & Monitoring : Use dispatch software / ELD systems to monitor load progress, location updates, and delivery times.
• Problem Solving : Respond to unexpected issues (delays, breakdowns, route changes) with quick, effective solutions.
• Customer Service : Provide timely updates to customers and ensure a positive experience.
• Compliance & Safety : Ensure all dispatch activities follow DOT / FMCSA regulations, company safety policies, and industry standards.
• Reporting : Maintain accurate records of driver hours, routes, load status, and incidents.

Supervisory Responsibilities : This job has no employee supervisory responsibilities.