Residential Service Tech

JOB SUMMARY

The HVAC Service Technician diagnoses and repairs heating, ventilation, and cooling systems and leads customers to informed and confident buying decisions by providing knowledgeable consultation and delivering an extraordinary customer experience.

DUTIES & RESPONSIBILITIES

• Install, maintain, and repair heating, ventilation, and cooling units for both commercial and residential customers.
• Diagnose and repair of electronic, mechanical, and electrical components of these systems.
• Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
• Be available to work nights or weekends, as scheduled or as needed, to service needs of our customers.
• Maintain good working order of company vehicle including refueling as necessary, reporting any mechanical issues, and filling out and submitting monthly vehicle inspection form. Vehicles should be washed on a regular basis.
• Maintain proper stock, parts, tools, and safety equipment in the vehicle.
• Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job. Obtain correct customer information including email address.
• Document all installed equipment upon arrival : make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
• Diagnose diverse service issues, obtain replacement parts, calibrate system to manufacturer's recommendations, and explain fully to customer what the issue is and what is needed to correct.
• Participate in any paid training Environment Masters determines relevant to your HVAC technician role. These trainings may or may not be during normal work hours.
• Identify and report to Service Manager potential opportunities for additional business (newer system, service contracts, and additional services).
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS

REQUIRED SKLLS & ABILITIES

EDUCATION & EXPERIENCE

PHYSICAL DEMANDS

WORK ENVIRONMENT

WORK SCHEDULE

REMOTE WORK ELIGIBILITY