Support AnalystNoblesoft Technologies • Allentown, Georgia, USA

Support Analyst

Noblesoft Technologies • Allentown, Georgia, USA

17 days ago

Job type

Full-time

Job description

Position-Support Analyst

Location-Allentown PA or Houston TX

Job Description

Position Summary

The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations.
This role ensures the smooth operation of scheduling systems resolves user issues and supports enhancements and maintenance activities across development and production environments.

Key Responsibilities

Provide Level 1 and Level 2 support for the Pipeline Scheduler application including incident resolution user access management and system monitoring.

Troubleshoot and resolve application issues related to batch jobs data flow and integration with systems like T4 and Nest databases.

Maintain and update Excel VBA-based scheduling tools ensuring configuration integrity and macro functionality.

Collaborate with schedulers to support daily operations such as exporting editing and publishing pipeline schedules.

Participate in patching activities nightly audits and compliance checks within the AVD environment.

Document support procedures architecture diagrams and user guides.

Coordinate with development teams for issue escalation and resolution.

Monitor ticket queues and ensure timely resolution or escalation of issues.

Participate in on-call rotations and support activities outside regular business hours as needed.

Required Skills and Experience

6 8 years of experience in application support preferably in the energy or midstream sector.

Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.

Experience with pipeline scheduling tools (e.g. Scheduling App PLS) and understanding of terminal operations.

Familiarity with AVD environments Active Directory group management and Excel-based automation.

Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.

Excellent communication and documentation skills.

Preferred Qualifications

Experience with Transport 4 Nest and T4 systems.

Knowledge of midstream energy operations and pipeline logistics.

Exposure to RPA integration workflows and data quality management

Key Skills

IT Experience,Problem Management,Desktop Support,Citrix,Mobile Devices,Windows,Customer Support,Help Desk,Operating Systems,Technical Support,Troubleshooting,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1

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Support Analyst • Allentown, Georgia, USA

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