Parking Supervisor

Description

OPEN DATE : 10 / 07 / 2025

CLOSING DATE : 10 / 21 / 2025

SALARY RANGE : $ 57,164 - $64,788

POSITION TYPE : Trust Fund

APPOINTMENT TYPE : Indefinite

SCHEDULE : Full Time

DUTY LOCATION : Chantilly, VA

Position sensitivity and risk :

Non-sensitive (NS) / Low Risk

Open to all qualified applicants

What are Trust Fund Positions?

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit / Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

Conditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit / Electronic Transfer.
• The position is open to all candidates eligible to work in the United States.  Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

OVERVIEW

The incumbent serves as a Parking Supervisor and is responsible for directing a team of Parking Associates and ensuring the efficient and effective operation of a parking facility. The Parking Supervisor focuses on customers, transactions, and procedures in a high volume, fast paced parking location.

This position is functionally based at the Udvar-Hazy Center in Chantilly, VA.

DUTIES AND RESPONSIBILITIES

Management (40%)

Manage the day-to-day operations of the parking department. Informs team on a daily, weekly and monthly basis of business performance, progress towards goals and operational changes. Strategizes with Parking Associates on ways to improve parking operation and team

performance. Supervises and provides direction to a team of Parking Associates to ensure the

safe and expeditious movement of visitors throughout the parking lots. Maximizes productivity and ensures proper coverage by building daily schedules that support each day’s business and events. Adheres to guidelines around use of company audit tools including evaluations, cash handling, associate observations and comment cards. Performs weekly and monthly till bag, register and guest service audits on staff.

Customer Service (30%)

Provides courteous, professional and knowledgeable service to both internal and external

customers. Responds courteously and knowledgeably to visitor inquiries in a timely manner.

Provides ongoing feedback for employees engaged in cash handling and customer service.

Communicates challenges with appropriate urgency to managers. Accurately operates a POS cash register, ensuring speedy and safe entrance and exit of vehicles through parking gates and adhering to established policies in regard to gate counts. Directs customers to ensure smooth traffic flow throughout parking lot. Assists in removal of snow and ice from vehicle entry lanes as needed. Provides traffic control as needed.

Operations (30%)

Responsible for all aspects of loss prevention related to parking operations. Adheres to SOPs for

cash handling and inventory control. Performs daily cash control operations / audits in accordance with Business Operations SOPs. Ensures proper business unit opening and closing; submits daily sales audit information. Ensures security and accuracy of the safe while maintaining an appropriate safe fund and orders change. Ensure proper procedures are followed relative to interactions with armored courier service. Completes and submits a written report of accident damage to the vehicle or equipment malfunction. Operates and maintains business unit computer systems (POS cash registers, booths, gate arms, RF technology, printers, computers), reporting any technical issues to the appropriate party. Maintains proper inventory of supplies.

Performs other related duties as assigned.

QUALIFICATION REQUIREMENTS

Factor 1, Knowledge Required by the Position

Factor 2, Supervisory Controls

The incumbent reports directly to the Supervisory Administrative Officer and works

independently on a range of routine procedures, as well as more complex assignments such as

coordinating work schedules and assignments, problem solving, customer complaints and

supervising a team. The incumbent selects the best methods and approaches in problem solving under the oversight of the supervisor. The incumbent plans the day-to-day operations and must be able to perform many tasks simultaneously and handle conflicting demands. Difficult problems may be referred to the next level supervisor.

Factor 3, Guidelines

Guidelines include general policies and procedures. Written and oral guides provide specific

instruction for completing work. Instructions are easily memorized and require little

interpretation. The incumbent uses basic judgement in order to effectively complete day-to-day assignments. Complex problems and unusual situations are referred to the supervisor.

Factor 4, Complexity

Assignments involves supervision of the day to day operations of a parking program. The

incumbent performs routine tasks that are clear cut and apply directly to the task at hand, as well as some non-routine tasks such as supervision, coordination of schedules, and resolving customer service issues. The work includes providing guidance to the Parking Associates on day-to-day issues such as directing traffic, collecting parking fees, and customer service best practices.

Factor 5, Scope and Effect

The purpose of the position is to oversee control of the parking lot, cash and credit collection and ensure efficient customer service. The work contributes to the efficiency of the daily operations of the parking program, which includes accuracy of the collection of parking fees. The manner in which the parking program is run impacts UHC and is also a reflection on the Smithsonian as a whole.

Factor 6 / 7, Personal Contacts / Purpose of Contacts

Contacts include coworkers, volunteers, security staff, museum staff at all levels, vendors, and

the general public. The purpose of contacts is to provide instructions, collect parking fees,

resolve nominal parking problems and provide relevant information relating to the parking

facility.

Factor 8, Physical Demands

The work requires regular and recurrent physical exertions such as walking, standing, bending,

climbing, crouching, reaching, and lifting a variety of moderately heavy items such as boxes or

storage containers.

Factor 9, Work Environment

Work is performed primarily in an office setting with periodic visits to the parking facility during

all seasons of the year.

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Any false statement in your application may result in rejection of your application and may also result in termination after employment begins.

Join us in "Inspiring Generations through Knowledge and Discovery."

Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.

What To Expect Next : Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.

Relocation expenses are not paid.

The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact NASM-HR@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.  To learn more, please review the Smithsonian’s Accommodation Procedures ( https : / / www.si.edu / OEO / IndividualswithDisabilities ).

The Smithsonian Institution is an Equal Opportunity Employer . To review The Smithsonian's EEO program information, please click the following : https : / / www.si.edu / oeo

Founded in 1846, the Smithsonian is the world’s largest museum and research complex of 21 museums and galleries, the National Zoo and Conservation Biology Institute, and 14 education and research facilities. There are more than 6,500 Smithsonian employees, including approximately 500 scientists. The total number of objects, works of art and specimens at the Smithsonian is estimated at more than 157 million.