PM Floor Manager

About MML:

At McGuire Moorman Lambert Hospitality (MML), we create unforgettable experiences where exceptional food, service, and design come together seamlessly. Led by Larry McGuire, Tom Moorman, and Liz Lambert, MML owns and operates each of its properties, thoughtfully selecting projects that align with our vision and values. In 2024, we proudly expanded to New York City with the acquisition of Nine Orchard, a landmark hotel on the Lower East Side featuring more than seven distinctive food and beverage outlets.

The Opportunity:

We’re seeking an experienced PM Floor Manager to join the team at The Swan Room, Nine Orchard’s elegant evening bar and lounge. This role is ideal for a hospitality leader who thrives during evening service, leads with calm confidence, and is passionate about delivering polished, high-touch guest experiences. You’ll oversee nightly service operations, support and develop the front-of-house team, and ensure every guest interaction reflects the refinement and warmth that define The Swan Room.

Why you’ll want to work for MML:

• Competitive salary

• Paid time off and parental leave

• Medical, dental, vision, disability, life, and pet insurance

• 401(k) retirement benefits

• Beverage education reimbursement

• Employee discounts at MML hotels, restaurants, and retail

• Relocation assistance

• Advancement opportunities within a growing hospitality group

What You’ll Do:

• Lead and oversee PM floor operations, ensuring seamless, elevated service throughout evening hours

• Act as the primary on-the-floor leader during service, setting the tone for hospitality, professionalism, and pace

• Support, coach, and motivate servers, bartenders, hosts, and support staff to uphold service standards

• Actively engage with guests to ensure satisfaction, resolve concerns, and cultivate repeat clientele

• Collaborate closely with bar, beverage, and culinary teams to ensure smooth communication and execution

• Monitor service flow, reservations, seating, and guest volume to maximize efficiency and experience

• Ensure compliance with company policies, health and safety standards, and NYC hospitality regulations

• Assist with staff scheduling, shift notes, nightly reports, and cash handling as needed

• Represent The Swan Room and MML with poise, warmth, and a strong sense of ownership

What We’re Looking For:

• 3–5 years of experience in a floor manager or supervisory role within upscale or luxury hospitality

• Strong understanding of evening service dynamics, bar-forward operations, and guest relations

• Proven leadership skills with the ability to manage teams in a fast-paced, high-volume environment

• Exceptional communication and interpersonal skills

• High attention to detail with a proactive, solutions-oriented mindset

• Working knowledge of POS systems, reservations platforms, and service standards

• Passion for hospitality, service excellence, and team development

Physical Requirements:

Essential Functions: Must meet the physical demands required to perform critical job functions successfully. Reasonable accommodations are available for individuals with disabilities.

• Communication: Regularly required to talk or hear

• Manual Dexterity: Use hands or fingers to handle or feel objects, tools, or controls

• Mobility: Often required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl

• Environmental Exposure: Exposure to dim lighting, music, and a busy bar/lounge environment

• Lifting: Occasionally lift and move up to 50 pounds

• Vision: Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus

• Work Environment: Noise level is usually moderate to high during peak service

If an offer is accepted for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

MML Hospitality is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. Selection decisions are based solely on job-related qualifications.