Program Assistant

Posting Details

Position Information Job Title Program Assistant Position Number 321330 Requisition Number B08793 Position Type Support Staff Non Exempt Class Code 4206 Time-limited through N/A Type of Appointment Full-Time Faculty Position Sub-Type N/A Length of Appointment N/A Internal Recruitment? No Working Hours 8:00am - 5:00pm; some nights & weekends required Department Career Services Organization Undergraduate Studies Division Academic Affairs - DIV College N/A Approved Hiring Salary Range $32,000.00 to Negotiable Pay Basis Annually Equal Opportunity In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens. Faculty Initiatives The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service. General Description / Primary Purpose The essential function of this position is to assist in managing and supporting frontline operations to ensure effective and efficient service for students engaged with Career Services. This position will coordinate and communicate data, processes, and procedures for select major programs and initiatives for students and campus units. This position will support the office by connecting internal and external calls and visitors appropriately to programs, services, individuals, and units.

Essential Duties Job Function The position will support Career Services programs and services:

• Provide customer service connecting callers and visitors appropriately to programs, services, and resources.
• Coordinate processes, procedures, and communications for major student programs and initiatives (Career Quest, Digital Badging, Career Assessments etc.)
• Troubleshoot and resolve issues related to student engagement with select major programs and initiatives, inclusive of elevating select cases to campus units.
• Monitor and process student data for select major programs, developing, uploading, and disseminating records and reports.
• Manage Marketplace transactions to ensure fiscal responsibility in verifying student payment activity for the career assessment program.
• Manage Elevate, the career assessment system, processing and organizing student reports for individual and group interpretations.
• Assist in the coordination and implementation of career education programs.
• Assist with managing and routing career services emails.
• Assist with scheduling staff meetings.
• Assist with managing student appointment scheduling process and procedures.
• Supervise and train assigned student assistants.
• Assist with travel, and other office tasks as needed.

Percentage Of Time 100 Posting Detail Information Marginal Functions

• Support Career fairs and events, assisting with the preparation, planning and implementation as needed.
• Additional duties related to the office operation of the department may be assigned.

Required Qualifications High school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Faculty Position Required Qualifications n/a Departmental Requirements

• Excellent customer service skills, written and verbal communication skills, and interpersonal skills to function as a productive team member and effectively serve students and other constituents.
• Ability to effectively use departmental and university software programs and systems.
• Strong ability to function as a productive team member.
• Ability to maintain confidentiality while handling sensitive documents and conversations.
• Experience with a personal computer, other office equipment and Microsoft Office software.

Statement(s) of Understanding Definition This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator. Required Licensure or Certification N/A Machines/Equipment used regularly Personal Computer, Telephone, Surface, iPad, Fax Anticipated Start Date 05/28/2024 Job Posting Date 04/17/2024 Application Review Date Application Deadline Open Until Filled Yes Point of Contact Information April Flores 904-620-5084 Hiring Official Vivian Senior Location if not Jacksonville N/A Special Instructions Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records.