Strategic Account Manager, Semi

Job Details Level Experienced Job Location Idaho or California - Idaho Remote Type Fully Remote Position Type Full Time   Travel Percentage Up to 50% Job Shift Day Job Category Business Development Description

POSITION SUMMARY

As a Strategic Account Manager (SAM), your primary responsibility is to orchestrate all interactions and business development activities with account customers, fostering strong, long-term partnerships. Your main activities and responsibilities include :

ESSENTIAL FUNCTIONS

• Account Strategy and Goal Setting : Understand customers' business, technical, and organizational needs. Align with HQ and regional teams on long-term aspirations and set timely goals to drive results.
• Partnership Management : Map, build, and strengthen multi-level relationships between Rigaku and key stakeholders within the customers' organization. Organize executive meetings, TRMs, technical workshops, etc.
• Customer Escalations and Requests : Coordinate regional support teams and HQ to address customer escalations and CIP requests. Enhance overall customer satisfaction with Rigaku's support and products.
• Business Development : Collaborate with applications, service, and technical development teams to explore new business opportunities. Align customer and Rigaku roadmaps to drive early entry into new application areas and fab locations within the account.
• Cross-Site Communication : Create and set the narrative that advances the account strategy. Ensure alignment across all account sites to present a unified voice to customers.
• Deal Structuring and Commercial Coordination : Negotiate profitable and fair deals. Manage all commercial items effectively, including NDAs, RFI / RFP / RFQ responses, Evaluation Agreements, PA / CPA, lead times, forecasts, POs, and any commercial escalations.

WORK ENVIRONMENT

This position requires frequent travel to customer sites, including industrial and manufacturing locations, which may involve exposure to varying environmental conditions such as noise, dust, heat, and outdoor weather. The role also includes time spent in a typical office setting for administrative tasks, customer communication, and planning. Flexibility and adaptability to diverse work settings are essential for success in this role.

Qualifications

Education :

Experience :

Computer Skills :

Certificates & Licenses : None

Other Requirements :