Patient Success Specialist

Job Summary / Objective    The Patient Success Specialist plays a critical role in supporting patients facilitating the conversion of prescriptions to filled medications.

This role provides patient education to ensure timely and successful therapy initiation.

The ideal candidate is empathetic, detail-oriented, and passionate about improving patient outcomes.  This role will communicate directly with patient and clients, with a focus on collaboration, ability to adapt to client needs, listening, and providing support externally and internally.   Key Responsibilities    Provides outbound call outreach to patients who begin the prescription fulfillment process Acts as the first point of contact for DTC patient inquiries, concerns, and requests, ensuring a prompt and reliable response Serve as the primary point of contact for patients to guide them through the prescription fulfillment process Proactively follow up with patients to ensure prescriptions are filled and therapy is started Collaborate with prescribers and pharmacy to resolve barriers to medication access if needed Track patient fulfillment progress, documenting interactions, and escalating issues as needed Maintain accurate and timely records of patient communications, prescription status, and outcomes Researches and resolves customer inquires  Identify and address common reasons for prescription abandonment or delays Utilize CRM and other internal systems to manage patient workflows and ensure compliance with SOPs Communicate effectively with internal teams to coordinate support and share patient insights Monitor and report on conversion metrics and patient engagement trends Uphold patient confidentiality and comply with HIPAA and other regulatory requirements Adheres to clients’ Business Rules, SOPs and regulations (i.e., PDMA) requirements for assigned tasks Maintains working knowledge of products and / or services Cross train on client programs and be willing to perform back up responsibilities Must have the ability to toggle between applications simultaneously Strong ability to multitask; manage multiple projects effectively, handle distractions well, adaptable to new responsibilities Employs effective oral and written communication skills to ensure appropriate error mitigation communication Utilizes organizational skills to prioritize deliverables to accomplish work in established timeframes.

Proactively identify innovative ways to accomplish tasks and drive toward process efficiencies.

Other duties as assigned   Qualifications   / Skills High School diploma required, associate degree preferred 3+ years of customer-facing role experience, preferably handling patient service and / or patient care.

Experience in healthcare, pharmacy, patient support, or case management preferred Proficiency in using a CRM platform Proficiency in using Microsoft Office, particularly Word, Excel, and Outlook.

Professional verbal and written communication skills including grammar, spelling, punctuation, etc.

Friendly and empathetic demeanor.

Strong interpersonal skills and professional presentation.

Strong organizational and prioritization skills with the ability to pay close attention to details.

Ability to adapt to changing situations.

Strong follow-through on projects and duties.

Ability to deal with frequent change, delays or unexpected events and the capability to adapt to changes in the work environment and manage competing demands.          Salary Range :

• $41,500 – $48,000 annually, depending on experience and qualifications.          Benefits Overview : Medical, dental, and vision insurance 401(k) retirement plan with employer match Paid time off (vacation, sick leave, holidays) Parental leave Medvantx is an equal opportunity employer.
• We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics.    Powered by JazzHR