Bilingual Call Center Representative

Christ Health Center Call Center Representative

Christ Health Center is seeking a compassionate and detail-oriented Call Center Representative to join our team. The Call Center Representative is part of the Call Center team that serves to ensure all phone inquiries regarding patient matters are received and followed up within a timely manner. The Call Center Representative intercepts and routes incoming calls, takes messages as necessary or directs callers to the appropriate voice mail box, and schedules patient appointments over the phone. The Representative acts as the company's first point of contact with the public, and must represent the company in a professional and courteous manner at all times.

Major Duties & Responsibilities : Job Skills

• Answers incoming calls
• Checks and follow ups on voicemail messages
• Maintains and updates patient demographics
• Schedules patient appointments
• Assists with patient registration and patient Check-out as needed
• May also assist with other related clerical duties and other miscellaneous duties as deemed necessary

Schedule : Monday-Friday, 7 : 45 AM- 5 : 00 PM

Required Skills / abilities

Qualification, Education, Experience

Physical / Mental Demands

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence and reports; Ability to effectively present information in one-on-one and small group situations to patients, visitors, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent.

Reasoning Ability

The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) and to convey the information to others.

Cultural Expectations

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.