Lifestyle Director

Job Description

Job Description

An amazing opportunity to join the team at one of Florida's most luxury Class A RV Resorts - Pelican Lake Motorcoach Resort located in South Naples! We are an active seasonal property with our main event season running January - April each year. The position is full-time so you have off-season to plan an array of exciting events for our wonderful residents!

Job Complexity & Critical Skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a key employee between the client, KW Property Management, and internal support staff, the Lifestyle Director must perform the job duties with a view toward projecting a professional and competent image. Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key.

Lifestyle Director often play a large role in the creation and programming of both recreational and therapeutic activities. They will often work with other staff to develop and implement programs, but they are responsible for ensuring these programs meet any federal or state regulations and are safe and appropriate for all. The Lifestyle Director is also responsible for the scheduling of events.

The position is fundamental to provide superior social activity to the community and includes working closely with the residents and KWPMC On-Site staff to facilitate this result. Strong interpersonal, customer service, planning and organizational skills are required. Below are some of the essential functions of the job :

• Schedules and organizes complex activities such as meetings, special events, travel, conferences, rentals, department activities or property lifestyle programs with the highest integrity.
• Assists in planning events – acquiring entertainment, caterers, decorations or any other requirements necessary to conduct a successful event.
• Develop Standard Operating Procedures for the community to ensure service excellence is met.
• Ensures room rentals and lifestyle equipment are reserved in accordance with the Association guidelines and rental agreement(s)
• Builds a high level of involvement by residents in all activities / special events.
• Coordinates special considerations for meeting rooms (ex : room settling, microphones, projection screen, etc.). Maintains a reservation calendar to verify availability of facility areas.
• Maintains a registration list for all activities / classes / events.
• Organizes and prioritizes large volumes of information and calls.
• Responding to rental inquiries in a timely, effective and proactive manner
• Handles confidential and non-routine information and explains policies when necessary.
• Coordinates division of workload with the administrative assistant at the property.
• Maintain, update, type, and coordinate information in computer database.
• Ensure that all communication is handled in a professional and courteous manner from the team on site. Also ensures that phone messages and e-mails are responded to appropriately and within a 24-hours, business hours.
• Ensures coding and entering all Invoices for the community is done according to company standards.
• Keeps track of expenses and budgets for each event as well as the season overall.
• Assists in cutting checks for payment of services in a timely manner (instructors, entertainment, caterers, etc.).
• Responsible to work closely with Committee’s and each Committee Chairperson of various activities, clubs and special interest groups (Book Club, wine events, Mah Jongg, Bridge, Art, Photography, etc.).
• Assist with gathering quotes & proposals for events in the community.
• Provide activities information for the website and newsletters.
• Assists Administrative assistant to make sure that Vendor Packets are processed for all Vendors.
• Assists Administrative assistant to monitoring of Vendor License and Insurance Expirations.
• Solicits information from the residents of their desires for specific activities and incorporates those into the schedule when feasible.

Takes photographs of classes / activities / special events, which are used on the website to promote additional resident participation.

Competencies;

Supervisory Responsibility; This position will be responsible in supervising team members and / or departments at the property. In addition :

Problem Solving / Analysis.

Work Environment

This position is located in a residential condominium with a Resort like setting. The position will be in an office environment.in-doors as well as throughout the property out-doors. The environment will be busy and loud during events. The events are hosted at the property. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. In this role you may be the only employee present to set up for an event. You will need to be able to work alone and be able to set up tables, chairs, chair equipment, etc, by yourself whether indoors or outdoors.

Position Type / Expected Hours of Work

This is a full-time exempt position. Days and hours of work will be scheduled, weekly, based needs of the property. The property is seasonal, and therefore seasonal hours will be based on need and the events scheduled each day / week. In off-season (summer) the hours are Monday - Friday 9am to 5pm.

Travel

Minimal local travel will be required for this position. The job will require to purchase or rent equipment and items for events on property. Driving to and from the vendors / store may be necessary. Travel will also be to attend meetings and trainings at an off-site location, generally within the city limits of the job site

Required Education and Experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.