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Consumer Experience Ambassador

Consumer Experience Ambassador

Memorial HermannHouston, TX, US
1 day ago
Job type
  • Full-time
Job description

Hospital Greeter

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Position responsible for answering telephones and greeting / assisting customers and visitors. In this role, the incumbent serves as a greeter, requiring significant standing and walking. Responsibilities include confirming patient room numbers and providing escorts, as well as delivering items to patients. A thorough understanding of the hospital layout is essential, and coverage will be provided in the Main, North, or South Lobby areas. We seek a compassionate and outgoing individual with strong emotional intelligence and social skills. The ideal candidate will possess the ability to recognize subtle cues, such as the look of loss, and provide empathetic support. A key aspect of this role is understanding the demanding nature of a hospital environment, where availability and responsiveness are crucial 24 / 7.

Memorial Hermann Greater Heights Hospital

1635 N Loop W, Houston, TX 77008

Shift : Mon - Fri 5 : 30 am - 2 : 00 pm (FT) (Some Holidays & Weekends)

Minimum Qualifications

Education : (None).

Licenses / Certifications : (None).

Experience / Knowledge / Skills :

  • Six (6) months customer service experience.
  • Pleasant phone etiquette.
  • Ability to type 40 wpm.
  • Basic computer skills required.

Principal Accountabilities

  • Greets customers and visitors and directs to appropriate personnel.
  • Answers departmental telephones, screening and directing calls appropriately.
  • Performs basic clerical duties as necessary : typing, filing, distributing mail; photocopying, etc.
  • Ensures safe care to patients, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
  • Promotes individual professional growth and development by meeting requirements for mandatory / continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned.
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    Consumer Experience Ambassador • Houston, TX, US