General Manager, Chicago

At Coco , our mission is to revolutionize urban logistics by empowering cities, boosting local economies, and delivering delightful customer experiences. We connect people with local merchants through our fleet of on-demand delivery robots, helping merchants reach their customers faster and more efficiently. By building innovative robotic systems that seamlessly navigate city sidewalks, Coco plays a key role in reshaping the future of last-mile delivery and enhancing local businesses.

As the General Manager, you are the CEO of Coco in Chicago. You will have the unique opportunity to spearhead our expansion into a new city, making a tangible impact on the company’s growth and long term success. If you thrive in a high-energy, entrepreneurial environment and are excited about reshaping urban logistics, we’d love to hear from you.

Job Summary

As the General Manager of Chicago , you will oversee the launch, growth, and ongoing operations of Coco’s delivery service in the Chicago area. Acting as the face of Coco in the market, you will lead efforts to establish strong local partnerships, manage daily operations, and drive strategic growth. This role requires a dynamic, entrepreneurial leader with a strong background in operations, business development, and team management. Reporting to the CEO, you will ensure the success of Coco’s market presence while maintaining our high standards of efficiency, safety, and customer satisfaction.

Key Responsibilities

Market Launch & Growth :

Lead the Chicago market operation, ensuring proper staffing, and fleet readiness, are executed on schedule.

Develop and implement a comprehensive market strategy to drive adoption and growth, aligning with company goals.

Build and nurture relationships with local merchants and community stakeholders to establish Coco as a trusted partner.

Operational Excellence :

Oversee day-to-day market operations, including fleet management, delivery execution, and performance monitoring.

Implement and maintain operational processes that ensure reliability, efficiency, and scalability.

Identify and resolve challenges proactively to maintain uninterrupted service.

Team Leadership :

Recruit, train, and lead a high-performing local team, including operations managers, technicians, sales and account managers, and support staff.

Foster a culture of collaboration, accountability, and continuous improvement within the team.

Provide coaching and development opportunities to grow team capabilities.

Financial Performance :

Manage the market’s P&L.

Track key metrics and performance indicators to evaluate success and identify areas for improvement.

Drive margin improvement strategies without compromising quality or customer satisfaction.

Cross-Functional Collaboration :

Work closely with central teams, including Product, Engineering, and Marketing, to ensure alignment on initiatives and goals.

Act as the primary liaison between the Chicago market and headquarters, providing feedback and insights to improve operations and market strategies

Must have competencies :

Proven Leadership Experience : 5+ years in general management, operations, or a similar leadership role, preferably in logistics, delivery, or technology-driven companies.

Entrepreneurial Mindset : Ability to take ownership of the market, make data-driven decisions, and adapt strategies as needed.

Operational Expertise : Strong track record of implementing and managing complex operational processes in a fast-paced environment.

Financial Acumen : Experience managing budgets, P&Ls, and financial forecasting.

Strategic Thinker : Ability to balance short-term needs with long-term market growth objectives.

Strong Communicator : Excellent interpersonal and presentation skills, with the ability to engage effectively with stakeholders at all levels.

Tech-Savvy : Familiarity with using data and software tools to optimize operations (e.g.,HubSpot or similar).

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