Retail Assistant Store Manager

POP MART, founded in 2010 (SEHK : 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Overview

We are in search of an  Assistant Store Manager   with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.

What You Will Achieve

• Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
• Act as a floor leader for associate questions and customer escalations
• Support associate onboarding and provide ongoing process training as needed
• Work with a manager to maintain the high quality and safety standards of the store
• Contribute to continuous improvement of store operations by identifying and communicating barriers to success
• Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
• Receive, stock, and replenish product
• Use systems to scan, process, and count inventory
• Operate point-of-sale (POS) systems and handle cash
• Rotate between additional duties as assigned

What You Will Need

What We Offer

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.