Senior Enterprise Business Systems Analyst, Customer Success

Senior Enterprise Business Systems Analyst, Customer Success

Join to apply for the Senior Enterprise Business Systems Analyst, Customer Success role at Fastly.

Fastlys edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers applications as close to their end-users as possible at the edge of the Internet. The platform is designed to be programmable and to support agile software development. Fastlys customers include many of the worlds most prominent companies.

Posting Open Date : 8 / 20 / 25 Anticipated Posting Close Date : 10 / 20 / 25

What You'll Do

Stakeholder Collaboration & Business Partnership

• Collaborate with Customer Success, Professional Services, Customer Support, and cross-functional technology teams to understand goals and translate them into effective system and process solutions.
• Partner with senior leaders to understand evolving business strategies and recommend solutions that align with longer-term objectives.
• Build trusted relationships with executive stakeholders by clearly communicating project impacts, risks, and outcomes.
• Act as the go-to resource for implementation and daily operation of Customer Success technology platforms.

Customer Success Process Optimization & Automation

Product Ownership & Agile Execution

Data & Reporting Enablement

Change Management & Adoption

What We're Looking For

We'll be super impressed if you have experience in any of these :

Work Hours

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements

This position is open to Hybrid and Remote Work Locations. The preferred locations for this position are : San Francisco, CA; New York, NY; Denver, CO. There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US. This role may require travel as required by your role or requested by your manager.

Salary

The estimated salary range for this position is $119,880 to $159,840. Starting salary may vary based on experience, skills, qualifications, and location. This role may be eligible to participate in Fastly's equity and discretionary bonus programs.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Life, Disability, and Accident Insurance, a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2025, we offer 11 paid local holidays, 11 paid company wellness days.

Why Fastly?

Were always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@ or 501-287-4901.

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