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IT Support Specialist / Cabling Technician (Tier 2)

IT Support Specialist / Cabling Technician (Tier 2)

Envita Medical CenterScottsdale, AZ, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :

  • IT Support Specialist / Cabling Technician (Tier 2) Location : Scottsdale, AZ (located specifically in North Scottsdale, at East Bell Road and the 101) Compensation : Depends on experience Schedule : Monday through Friday 9 AM to 5 PM.
  • After-hours or weekend support may be needed occasionally for special projects.
  • NO major holidays!
  • Position Description This position is responsible for providing excellent customer service, troubleshooting, triaging, and resolution or ensuring accurate escalation of technical issues relating to PC hardware, software, and information systems.
  • You will provide advanced helpdesk computer support to more than 200 employees at multiple locations in Arizona.

Primary Job Responsibilities :

  • Provide Tier 1 and Tier 2 level desktop support via phone, email, and ticketing system.
  • Responsible for installing, maintaining, documenting, and troubleshooting network cabling (CAT5 / CAT6).
  • Follow and maintain documented IT procedures.
  • Tracks issues in our ticketing system to ensure staff needs are addressed and resolved.
  • Manage user accounts , permissions, and access rights in Windows Active Directory.
  • Participate in process improvement discussions.
  • Maintains excellent written and verbal communications with staff, management, and colleagues.
  • Utilizes our ticketing system to document, log, and escalate tickets and coordinates escalations to appropriate technical personnel for problem resolution.
  • Prioritizes workloads, coordinates activities, and ensures that activities comply with our best practices.
  • Develops and provides subject matter expertise and analytical skills to review standard processes and offer improvement recommendations.
  • Identifies, researches, and resolves technical issues.

    • Required qualifications to be successful in this role :

  • Experience installing Ethernet network cabling and patch panels (terminating and testing) and fiber (a plus).
  • Proven track record of following established IT protocols and documentation.
  • Excellent teamwork and collaboration skills are vital to succeed in this position.
  • Experience working on a helpdesk team and excellent customer service skills.
  • 3+ years of Microsoft Office365 Administration support experience.
  • 3+ years of Tier 2 desktop support-related work experience.
  • 3+ years of experience with troubleshooting Windows 10 / 11 computers.
  • 3+ years of experience with Windows Server Active Directory, Helpdesk level (PW reset, account creations, group changes, etc.)
  • Experience with VOIP.
  • Familiarity with networking concepts (TCP / IP.
  • DNS and DHCP).
  • Ability to diagnose and resolve advanced computer technical issues.
  • Detail oriented to keep detailed notes in service tickets.
  • Good organization and time management skills.
  • Exceptional customer service and communication skills.
  • Good analysis and problem resolution skills.
  • Must be able to multitask.
  • Always work for the team, no matter how busy your workload gets.
  • Strong Moral and Ethical Conduct.
  • Be able to lift 50 lbs.

    • Preferred Qualifications

  • Excellent Documentation skills.
  • Computer deployment automation for Dell laptop / Desktops.
  • Certifications :
  • A+, Network+, or Security+ Build your career with us!
  • Be a part of a fast-growing healthcare facility that focuses on changing medicine and patient care.
  • We are looking for a candidate that is willing to grow with us and take their career by the reins.
  • This individual must be a self-driven forward-thinker with great personal skills and a solid work ethic.
  • Please note that final job offer may be contingent on successfully passing a background check and drug screen.
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    It Support Technician • Scottsdale, AZ, US