Vice President of Customer Success

A company is looking for a Vice President of Customer Success to lead and scale customer success operations across its software division.

Key Responsibilities

Lead and mentor the Customer Success team while setting clear goals and accountability

Define and refine a comprehensive customer success framework across all software business units

Develop and report on customer health metrics and retention KPIs to inform strategic decisions

Qualifications

Bachelor's degree in business management or a related field is required; Master's preferred

10+ years in customer success, account management, or a related field

Excellent project management skills with the ability to manage multiple projects simultaneously

Experience with CRM software and data management tools

People manager experience required