Project Management & Quality Assurance Specialist

Project Management & Quality Assurance Specialist - Loan Services

Location : Irwindale, CA (Hybrid options available)

At Rize Credit Union, we're passionate about delivering exceptional lending experiences to our members. Behind the scenes, that means making sure our processes run smoothly, efficiently, and with the highest quality standards. We're looking for a Project Management & Quality Assurance Specialist to join our Loan Services team and help us streamline operations, strengthen quality control, and drive continuous improvement.

What You'll Do

In this role, you'll support strategic initiatives across DMV, Funding, Loan Servicing, and Lending Operations. You'll coordinate projects, monitor performance, and conduct quality checks that keep our lending processes accurate, compliant, and member-focused. While this role doesn't manage direct reports, you'll work closely with cross-functional teams to ensure projects stay on track and improvements are implemented consistently.

Your day-to-day will include :

• Project Management & Coordination - Leading and tracking cross-functional projects, keeping documentation and timelines on point, and ensuring alignment with business goals.
• Reporting & Monitoring - Maintaining dashboards, monitoring trends in performance and error rates, and sharing insights that drive smart decision-making.
• Quality Control & Compliance - Reviewing DMV documents, funding packages, and servicing transactions for accuracy and compliance, and preparing for audits with confidence.
• Process Improvement - Identifying gaps, recommending workflow enhancements, and helping develop standard operating procedures (SOPs) to improve efficiency.
• Cross-Functio nal Collaboration - Serving as a key connector between teams, creating training materials, and supporting change management so improvements stick.

What We're Looking For

What You'll Bring

Why Join Rize?

At Rize, we believe in empowering both our members and our team. You'll have the opportunity to make a real impact on how we serve our members, improve operations, and deliver on our mission. Along the way, you'll work with a supportive team that values collaboration, growth, and innovation.