Talent.com
Senior Director of Application Support

Senior Director of Application Support

VirtualVocationsLafayette, Louisiana, United States
1 day ago
Job type
  • Full-time
Job description

A company is looking for a Senior Director of Application Support to lead global support operations for their ERP SaaS platform.

Key Responsibilities

Oversee day-to-day operations, incident response, customer escalations, and SLAs for the application support function

Build and manage a high-performing team of support managers, engineers, and analysts

Develop operational standards, KPIs, and performance metrics while driving root cause analysis for recurring issues

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred)

15+ years of experience in technical or application support roles, with at least 8+ years in leadership

Experience managing support operations for a cloud-based ERP or enterprise SaaS platform

Strong familiarity with ITSM frameworks and tools

PMP, ITIL, or relevant certifications preferred

Create a job alert for this search

Application Support • Lafayette, Louisiana, United States

Related jobs
  • Promoted
  • New!
Senior Modern Applications Architect

Senior Modern Applications Architect

VirtualVocationsLafayette, Louisiana, United States
Full-time
Key Responsibilities Map business needs to technical solutions and lead teams in building applications for various industries Act as a thought leader and mentor within the Full-Stack Apps & ...Show moreLast updated: 15 hours ago
  • Promoted
Director of Engineering

Director of Engineering

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director of Engineering to oversee project portfolios and drive business growth through technical solutions. Key Responsibilities Lead a portfolio of projects and teams ...Show moreLast updated: 30+ days ago
  • Promoted
Senior Application Support Engineer

Senior Application Support Engineer

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Application Support Engineer.Key Responsibilities Resolve escalated application issues and serve as a Subject Matter Expert (SME) for complex incidents Particip...Show moreLast updated: 30+ days ago
  • Promoted
Director of Process Improvement

Director of Process Improvement

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director, Process Owner.Key Responsibilities Support strategy for complex business transformational priorities Provide oversight for execution of complex business case...Show moreLast updated: 30+ days ago
  • Promoted
Senior Director of Product Management

Senior Director of Product Management

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Director, Product Management to enhance customer experience strategies and lead product innovation. Key Responsibilities Develop and execute product strategies th...Show moreLast updated: 30+ days ago
  • Promoted
Director of Operational Support

Director of Operational Support

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director of Operational Support.Key Responsibilities Lead a team of functional group leaders to optimize service execution and operational excellence Foster a customer...Show moreLast updated: 30+ days ago
  • Promoted
Director of Application Development

Director of Application Development

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director of Application Development (Remote).Key Responsibilities Lead and manage application development teams, providing guidance and mentorship for successful projec...Show moreLast updated: 11 days ago
  • Promoted
Senior Application Support Analyst

Senior Application Support Analyst

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Application Support Analyst.Key Responsibilities Lead product demonstrations and solution presentations for clients Collaborate with clients to gather and analy...Show moreLast updated: 30+ days ago
  • Promoted
Application Support Engineer

Application Support Engineer

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for an Application Support Engineer to join their Shared Services Technology team in a remote capacity. Key Responsibilities Own the design, development, implementation, asses...Show moreLast updated: 30+ days ago
  • Promoted
Senior Epic Applications Analyst

Senior Epic Applications Analyst

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Epic Therapy Applications Analyst in the Information Technology field.Key Responsibilities Lead and provide subject matter expertise for content issues and solut...Show moreLast updated: 2 days ago
  • Promoted
Senior Director of Database Management

Senior Director of Database Management

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Director, Product Management, Database.Key Responsibilities Lead the vision, strategy, and execution for the database pillar, shaping future capabilities Own th...Show moreLast updated: 8 days ago
  • Promoted
  • New!
Senior Director of Process Improvement

Senior Director of Process Improvement

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Director, Process Oversight & Improvement.Key Responsibilities Lead process oversight projects and implement best practice methodologies for process improvements...Show moreLast updated: 13 hours ago
  • Promoted
  • New!
Director of Cloud Engineering

Director of Cloud Engineering

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director, Cloud Delivery Platform.Key Responsibilities Define and execute the platform engineering vision, transitioning to an automated Infrastructure as Code (IaC) mo...Show moreLast updated: 15 hours ago
  • Promoted
Director of Platform Operations

Director of Platform Operations

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director of Platform Operations - Infrastructure.Responsibilities Lead global operations for core infrastructure platforms, ensuring performance, reliability, and secur...Show moreLast updated: 1 day ago
  • Promoted
  • New!
Senior Director of Integrated Solutions

Senior Director of Integrated Solutions

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Director Integrated Solutions & Sales Engineering.Key Responsibilities Lead solution design and executive presentations for strategic clients, establishing metho...Show moreLast updated: 13 hours ago
  • Promoted
Senior Application Development Engineer

Senior Application Development Engineer

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Senior Application Development Engineer.Key Responsibilities Designs, develops, tests, and deploys complex enterprise software solutions Collaborates with various tech...Show moreLast updated: 30+ days ago
  • Promoted
Director of Solutions Engineering

Director of Solutions Engineering

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director of Solutions Engineering to lead and scale their pre-sales engineering function.Key Responsibilities Build and scale the Solutions Engineering team, ensuring t...Show moreLast updated: 30+ days ago
  • Promoted
Director of Release Management

Director of Release Management

VirtualVocationsLafayette, Louisiana, United States
Full-time
A company is looking for a Director, Release Management.Key Responsibilities Maintain and improve enterprise-wide release and deployment management processes Lead and mentor a team of release ma...Show moreLast updated: 1 day ago