Customer Service Representative I

Utilities Water Department Position

The Town of Lady Lake is an equal opportunity employer and does not discriminate because of race, religion, color, national origin, age, sex, sexual orientation, gender, disability, genetic information, marital status or any other characteristic protected by law. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation in the application process. You can request one by calling 352-751-1505. The Town is a drug-free workplace in accordance with Florida Statutes 440.101 and 440.102. Applicants and employees may be required to submit to drug testing at any time. Additionally, drug and alcohol testing of employees holding a CDL is conducted according to federal law and regulation.

Description

Work involves processing information for utility service accounts. Work is performed under general supervision but requires the use of independent judgment in work methods and procedures.

Essential Duties And Responsibilities

Assists utility customers with processing new applications for service, disconnection of service, billing inquiries, meter installation, and complaints. Must be able to handle difficult situations effectively.

• Performs miscellaneous utility billing account maintenance on system as required for monthly billing process.
• Prepares service work orders for customer accounts, prepares customer correspondence on computer, and performs filing related to utility customers.
• Assists with meter reading including creating routes, downloading and uploading readings from the handhelds and other associated reports.
• Reviews final utility billings for accuracy.
• Assists with disconnect reports, including written and verbal correspondence with account holders.
• Posts payments, runs daily transaction reports, and balances cash drawer for utility payments.
• Assist customers through water conservation and water leak detection.
• Monitors Lady Lake utility properties for owner transfers and foreclosures to keep Town database up to date.
• Maintains payment plans.
• Communicates and assists co-workers, management, citizens, and others in a courteous and professional manner.
• Abides by all regulations, policies, work procedures and instructions of the Town.

Minimum Qualifications

Education And Experience