Production Supervisor - Integration Lab - 3rd Shift - NAIC5

Production Supervisor

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! 3rd Shift : Monday - Thursday 3 : 30pm - 2 : 00am

A Brief Overview

Production Supervisors are responsible for directly overseeing a team of associates and / or technicians who are accountable for meeting customer demands. Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training / direction, coaching, and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance. Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.

Job Responsibilities

Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required

Ensure that the operational staff is qualified and adequately trained

Research customer impacting issues at a level to be able to provide root cause and corrective action

Effectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goals

Facilitate a fair and effective hiring process as required

Execution on customer driven requirements

Leading and developing a team of full-time & subcontractor diverse associates with the main focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core Values

Executes leadership activities (One on Ones, Employee Reviews, etc.)

Evaluates team members' performance and provides feedback

Engages their team during each shift to maintain the highest levels of safety, quality, and attendance performance

Promotes trust and HPT through coaching, appreciation, and recognition

Proactively plans for upcoming production work

Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly production goals

Engaged fully with enabling policy, process, Standards and Governance

Able to address operational and personnel issues affecting their functional area

Manages escalations from Team & Customers

Drives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies

Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiatives

Takes proactive steps to ensure best practices are shared across all shifts and among the department

Drives the training and integration of their team, while motivating and inspiring forward progress

Leverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plans

Participates in recruitment activities for their perspective teams

Qualifications

Associate degree, Bachelor's Degree or relevant work experience.

2-5 years of previous leadership experience preferred.

Previous experience with telecommunications or electrical highly preferred.

Basic understanding of LEAN methodology and concepts is preferred.

Overall planning and execution of enhancing quality and customer service

Product progress reports

Supervision of a medium size teams (15-25 direct reports on average).

Knowledge, Skills, and Abilities

Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages

Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly

Demonstrates knowledge of the processes for ordering, shipping, and warehousing materials to support production and satisfy demand

Continuously seeks new ways of working to make processes run smoother and faster

Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met

Actively controls and structures use of time to most effectively accomplish work, projects, and goals

Resolves issues by diagnosing problems, determining possible resolutions, and implementing effective solutions

Physical Demands

Sitting : Frequently

Standing : Constantly

Walking : Frequently

Stooping, kneeling, crouching : Frequently

Reaching 30" to 72" : Constantly

Eye / hand coordination : Constantly

Lifting (up to 50lbs) : Frequently

Lifting Overhead : Occasionally

Carrying : Frequently

Twisting / Turning : Frequently

Fine Motor Coordination (keying, labeling) : Occasionally

Fine Motor Coordination (pinch, tool use, stripping wire) : Frequently

Fine Motor Coordination (pick & place small parts) : Constantly

Gripping / Grasping : Frequently

Climb (more than 2 steps) : Occasionally

Working Environment

Work near moving machinery : Constant

Fumes or airborne particles : Frequent

Toxic or caustic chemicals : Frequent

Risk of electrical shock : Frequent

Extremes : heat (non-weather) : Occasional

Level of Autonomy

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

Compensation / Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $64,400.00 to $80,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees : Health and Wellbeing : Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program; Financial Benefits : Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement; Paid Time Off : PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement; Additional Perks : Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities.