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Director, Business Systems & Support
Director, Business Systems & SupportDHL Germany • Miami, FL, United States
Director, Business Systems & Support

Director, Business Systems & Support

DHL Germany • Miami, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Overview

Job Title : Director, Business System and Support, VAS

Job Location : Anywhere in the USA

We have an exciting opportunity for a Director of Business System and Support within the Value Added Services (VAS) team. The Director of Business Systems and Support will act as a vital link between business needs and IT capabilities. This role will focus on improving the effectiveness of key systems and products within VAS, including Customs Management, EDM, C2, Mercury Gate, eWMS, and MIC.

Key Responsibilities

  • Business Requirements Management : Collaborate with business stakeholders to gather and document clear and concise requirements based on operational needs and strategic goals.
  • System’s Roadmap Development : Develop and maintain IT roadmaps that prioritize enhancements and integrations for systems in scope, ensuring alignment with business objectives and strategic initiatives.
  • Implementation and Go-Live Support : Oversee the implementation of new systems and enhancements, ensuring smooth transitions and minimal disruption to business operations. Lead change management efforts related to new systems and processes, ensuring that users are prepared and supported during transitions, including liaising with other functions such as training to develop training materials and conduct training sessions for end-users to promote effective use of new systems.
  • UAT and Readiness : Support and facilitate UAT processes for systems such as Customs Management and Mercury Gate, ensuring that changes meet business requirements and are ready for deployment. Collaborate with business users to develop test cases and validate outcomes to ensure system readiness.
  • System’s Post-Implementation : Manage hypercare support post-implementation for systems like C2 and MIC to address immediate issues and ensure user adoption. Establish metrics and KPIs to track the return on investment and measure the benefits of IT initiatives related to the systems in scope. Report on the effectiveness and value delivered by enhancements and systems projects to senior management.

Team Leadership

  • Team Development : Lead and mentor a team of business analysts, fostering a culture of collaboration, continuous improvement, and professional development.
  • Performance Management : Set clear performance expectations and provide regular feedback to team members to drive accountability and performance excellence.
  • Engagement and Empowerment : Encourage team engagement and empowerment, ensuring that team members have the resources and support needed to succeed in their roles, including not only systems knowledge but business / process understanding.
  • Super User Program Management

  • Super User Programs : Oversee the Super User programs for all systems, including Customs, IWS, and Domestic, ensuring that Super Users are effectively trained and supported.
  • Knowledge Sharing : Foster a community of Super Users to facilitate knowledge sharing and enhance system utilization across the organization.
  • Stakeholder Engagement

  • Stakeholder Relationships : Build and maintain strong relationships with key stakeholders across the organization to ensure alignment on IT priorities and initiatives.
  • Communication : Facilitate regular communication and updates to stakeholders regarding project statuses, challenges, and successes.
  • IT Governance : Provide input into IT governance processes to ensure that business needs are prioritized in technology decision-making.
  • Vendor Management

  • External Vendors : Engage with external vendors and service providers as needed to ensure that solutions meet business requirements and deliver expected value.
  • Performance and Contracts : Evaluate vendor performance with understanding of contracts to optimize service delivery and cost-effectiveness.
  • Other responsibilities

  • Strategic Planning : Participate in strategic planning sessions to identify opportunities for technology to drive business innovation and efficiency.
  • Emerging Technologies : Assess emerging technologies and industry trends to recommend solutions that enhance business capabilities.
  • Risk and Compliance : Identify potential risks associated with IT projects and develop mitigation strategies to minimize impact on business operations.
  • Compliance : Ensure compliance with relevant regulations and standards throughout the project lifecycle.
  • Performance Review : Establish and monitor performance metrics to assess the effectiveness of IT solutions and their alignment with business objectives.
  • Continuous Improvement : Conduct regular reviews of system performance and user feedback to identify areas for improvement.
  • Skills / Requirements

  • Bachelor’s degree in information technology, Business Administration, or a related field; Master’s degree preferred.
  • Minimum of 5 years of experience in a similar role, focusing on business IT demand management.
  • Strong understanding of IT processes, the software development life cycle (SDLC), Change, Service and Vendor Management (as part of ITIL, COBIT frameworks).
  • Knowledge of systems such as CW1, Customs Management, EDM, C2, Mercury Gate, eWMS and / or MIC, as well as Customs Brokerage, Domestic or IWS business understanding, are a plus.
  • Strong analytical skills with the ability to develop and implement data-driven strategies.
  • Proven experience in requirements gathering, project management, and user acceptance testing.
  • Excellent communication, interpersonal, and leadership skills with the ability to influence and manage relationships at all levels.
  • Ability to manage multiple projects simultaneously and work in a fast-paced environment.
  • Ability to work collaboratively in a matrix organization and manage cross-functional teams.
  • Willingness to travel as required (up to 25% of the time).
  • Pay Range $130,011.75 – 173,349.00+ (Based on Experience)

    Benefits (All Non-Union Employees)

  • Compensation : Competitive base salary plus role dependent performance-based incentives.
  • 401(k) Match : $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan : Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical : Comprehensive plans covering preventive care, inpatient / outpatient services, and prescriptions.
  • Vision : Optional coverage for exams, frames, and contacts.
  • Dental : Optional coverage for preventive, basic, and major services.
  • Paid Time Off : 7 major holidays, 8 floating holidays, and accrued vacation / sick days.
  • Why Join DHL Global Forwarding?

    At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

    Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us : DHL Careers .

    Equal Opportunity Employer

    DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

    Work Authorization

    Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

    #LI-RL2

    #J-18808-Ljbffr

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    System Director • Miami, FL, United States

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