POSITION SUMMARY :
The Veterinary Assistant supports and assists the Veterinarians and Veterinary Technicians, ensuring the
safety of pets and clients, and the continuity of quality veterinary care. They work to keep pets safe and
comfortable during their visit.
WHAT YOU'LL DO (Essential Functions) :
- Foster a culture built on our values : Respect, Learning, Do the Right Thing, WOW Service,
and Fun
Clean, disinfect, and prepare exam rooms, medical equipment, and procedures between eachappointment
Obtain initial patient information, medical histories, vaccination records, and the reason for thepet's visit. Document patient information, and update records
Calm, soothe, comfort, and restrain pets before, during, and after proceduresTake note on examination results and updates records as directed by veterinariansProvide the owners education, resources and information on how best to care for pets in general, atthe Veterinarian's direction, for specific conditions, and after various procedures
Monitor and track pet's physical status and vital signs following proceduresMonitor, record, and report the physical condition and vital signs of the hospitalized petsClean and disinfect cages, pens, runs, and boarding areasFeed, water, bathe, and exercise pets during their visitRespond to general questions from clientsPerform and set up procedures that do not require Veterinarian or Veterinary Technicianassistance
Examine pets, performing basic health checks, looking for signs of disease, illness, or injury, andtreat them under the direction of the Veterinarian
May administer medication, perform routine laboratory tests, fill prescriptions, and educate clienton use and side effects of medication under the direction of a Veterinarian or Veterinary Technician
Provide professional, efficient, quality care and exceptional service to clients while maintainingmaximum productivity
Support a practice environment that promotes collaboration and teamwork and ensures thedelivery of quality, compassionate, effective, and efficient health care to pets
Comply with all practice policies, quality assurance guidelines, and minimum standards of carePerform other duties as requestedWHAT WE'RE LOOKING FOR (Essential Qualifications) :
Education :
High School Diploma or GED requiredProfessional Licenses / Certifications :
Certificate of completion from a NAVTA-approved Veterinary Assistant program preferredExperience :
One year of experience in veterinary emergency or specialtySkills, Ability and Knowledge :
Broad knowledge of animal scienceBasic knowledge of pharmacologyProficiency with a variety of computer programs including Microsoft Outlook, Word andindustry internet sites
Basic written, verbal, and active listening communication skills with a customer-orientedapproach
Basic mathematical skills to ensure the administration of accurate drug and fluid dosesBasic analytical, critical thinking, judgement, and problem-solving skillsCompassion and empathy for both pets and pet ownersInteract with a variety of clients and employees in a professional, caring, compassionate, andtactful manner
Strong attention to detail and high level of accuracyStrong organizational and time management skills, including managing multiple prioritiesHandle and maintain sensitive and confidential information with discretionMaintain a calm demeanor in a work environment that fluctuates from orderly to fast pacedand stressful
WORKING CONDITIONS / PHYSICAL DEMANDS :
While performing the duties of this job, the team member is regularly required to talk and hear. The
team member must frequently use a computer for long periods of time. Specific vision abilities are
required to do this job including close vision. This position requires walking, standing, and sitting for
long periods of time. May be exposed to low to moderate noise levels as well as
disinfectant / sanitation chemicals, pet dander, and excretions. May experience aggressive,
frightened, abused or injured pets that bite and scratch. This position requires exerting up to 30
pounds of force occasionally, and / or 20 pounds frequently, and / or 10 pounds constantly in order to
lift, carry, pull or move objects. Ability to work flexible hours including evenings and weekends.
SUPERVISORY RESPONSIBILITIES :
This position does not have direct supervisory responsibilities
