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Shift Manager Role

The shift manager plays an important role in the training, development, and direction of the crew. Serves as a fundamental part of the leadership team, helps the restaurant serve the tastiest chicken and coordinates a smooth operation from start to finish to provide an exceptional customer experience.

Responsibilities

• Plan your shifts
• Verify compliance with procedures and protocols
• Attend to and resolve problems that arise in the restaurant operation
• Assist the General Manager
• Train and lead a team without supervision
• Get involved in the operational and technical training of employees
• Maintain a positive atmosphere of teamwork and energy
• Verify customer satisfaction / Handle customer complaints
• Apply a mindset of continuous improvement to processes and procedures
• Open / close restaurant
• Help with inventory (registration)
• Help with staffing needs
• Help with controllables and labor : maintains general standards of sanitation, health, cleanliness and safety for food preparation areas, kitchen services and dishes and utensils.
• Follow and comply with all safety rules, policies and procedures.

Expected Behaviors