HR Service Specialist II

HR Service Specialist II

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what's possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

The HR Service Specialist II position at NextEra Energy's HR4U Contact Center offers an exciting opportunity to serve as a vital link between the company and its employees. In this role, you'll provide expert guidance on a wide range of human resources questions while efficiently processing critical employee transactions related to benefits, payroll, recruiting, and compensation. You'll be the trusted first point of contact for employees across the organization, using a case management system to deliver timely, accurate solutions that directly impact employee satisfaction and workplace success.

As an HR Service Specialist II, you'll manage both inbound and outbound communications with employees and leaders, ensuring every inquiry receives prompt, professional attention. Your responsibilities extend beyond simple transaction processing to include identifying trends in customer requests, tracking satisfaction metrics, and determining when cases require escalation to specialized Centers of Excellence. This position offers excellent growth opportunities within NextEra Energy's HR organization, allowing you to develop specialized expertise across multiple HR disciplines while building meaningful connections with the workforce. The role is ideal for professionals ready to specialize in human resources, detail-oriented problem-solvers who enjoy helping people, and collaborative team players who thrive in a fast-paced contact center environment where your work makes a real difference in employees' daily experiences.

Work Schedule : (Monday Friday 8 : 00 a.m. - 5 : 00 p.m. EST) occasional overtime may be required. During emergency situations (such as storms), overtime will be required. Monday Wednesday the work schedule extends to 7 : 00 p.m. and the team shares the responsibilities of the extended hours.

Preferred qualifications for this position include :

• Experience with an employee case management system, Documentum, success factors, and SAP-HR.
• Availability to work a flexible scheduled between 7am and 7pm.
• Bachelor's Degree

Apply today to energize your career!