If you are wondering what makes TRIMEDX different, it's that all of our associates share in a common purpose of serving clients, patients, communities, and each other with equal measures of care and performance.
- Everyone is focused on serving the customer and we do that by collaborating and supporting each other
- Associates look forward to coming to work each day
- Every associate matters and makes a difference
It is truly a culture like no other — We hope you will join our team! Find out more about the available position below.
Summary
The Supervisor Clinical Engineering leads clinical engineering initiatives to provide superior customer service and operational efficiency by managing the execution of the TRIMEDX Medical Equipment Management Plan (MEMP). This position assists the Clinical Engineering Manager with all aspects of program management, including work history data analysis, staffing allocation, budget control, equipment acquisition planning and outside vendor management. The Supervisor manages operations on a day-to-day basis, collaborates and maintains positive relationships with customers, works to develop colleagues, and provides a communication channel between hospital executives and TRIMEDX. The Supervisor Clinical Engineering also directs Joint Commission inspections and ensures that TRIMEDX services are in compliance with regulatory standards. This position may include a hands-on service component.
Responsibilities
Leadership
Apply knowledge and experience of technology and / or equipment to oversee site operations and provide direction to othersMotivate others through praise, recognition and rewardsManage personnel by staffing and scheduling technicians in a manner that assures the best service possibleConduct semi-annual and annual technician performance evaluationsCoach / mentor technicians by providing feedback on performance including corrective action of team membersDevelop others to continuously achieve long and short-term business resultsParticipates in the hiring process of new employeesBuild and maintain relationships with customers by employing interpersonal and conflict management skillsInfluences change through recommendationsOperations Management
Manage service operations functions, such as service contracts and resources. Document the demand labor, demand parts, contracts, in-house labor, and in-house partsUse a policy as a guide and is expected to apply sound judgement in day to day activitiesAnswer questions and meet with others to discern the root cause of technological / process problemsManage inventory of shop supplies and database stockroom for accuracy to include an annual inventoryDevelop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central OfficeManage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documentedManage site KPI’s (PM’s, WOT’s, Alerts and Regulatory)Assist with work order approval processSupport and make recommendations on continuous improvement initiatives and work with leadership to implement identified corrective actionsAccount Management & Development
Effectively collaborate with customers and vendors to develop win-win solutionsMonitor each modality after setting financial and performance benchmarksIdentify and pursue opportunities for business entryManage financial performanceFinancial responsibility for site and budget readinessParticipate in customers departmental meetings such as : Imaging, Lab and OR DirectorsFill in for site manager as neededAdvise users of equipment status and ensure all service and documentation is complete, timely and accurateResponsible for contract recommendations; evaluating, adding and removing when fitServes on hospital committees such as : Environment of Care (EOC) and Capital Planning CommitteesSchedules workload, schedule maintenance leveling and improve daily operationsIdentify department problems / trends and implement long term solutionsManages on-call functions / rotations within the databaseEvaluate and approve parts request and on-site / off-site vendor service requestsDefines and recommends solutions to satisfy a customer subsetRegular interaction with external customersGeneral
Over one remote single site less than $1.5m in revenueBudget and expense managementTactical focus with contributions that support managementSpends approximately 25% of time as a working technician (is a working leader) :Daily : 50% including ticket assignmentWeekly : 30%Monthly 15%Quarterly : 5%Annually : 0%All other duties as assigned
Skills and Experience
Minimum 3 years experience working with biomedical equipment in a clinical engineering environment.Experience leading / managing in a clinical engineering environment preferred but not required.
Advanced knowledge of Microsoft Office applications required
Ability to manage day-to-day and long-term site operations
Possess strong leadership, organizational, and time management skills in effort to make effective decisions
Ability to lead, motivate, and develop others
Ability to perform basic financial analysis and calculate budgets, revenue and costs
Occasionally required to bend, crouch, climb or maneuver body to perform equipment and EOC inspections
Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies)
Strong written, verbal and presentation communication skills
Ability to integrate information from a variety of sources
Excellent interpersonal and customer service skills
Must have the ability to lead others, execute company policies, procedures and strategies; build relationships across one customer base; provide mentoring to Technicians.
Preferred path includes, but is not limited to, prior experience as a Manager Plus One or Senior Technician.
Education and Qualifications
Associates degree or equivalent experience required. Electronics, related technical discipline or equivalent military training preferred; Bachelor's degree or equivalent experience preferredTechnical certification such as A+, CBET, CRES, CLES or CCE preferredVisit our to view our full Diversity, Equity and Inclusion statement, along with our social channels to see what our team is up to : , , .
