Payroll Specialist

Payroll Support Specialist

Supporting approximately 1,300 salary and hourly staff, this position requires strong people skills and a high level of confidentiality. It plays an important role in the overall processing and accuracy of hours for payroll. This is a heavy customer service role and requires active participation with all staff and vendors for various payroll-related inquiries. Requires basic knowledge of payroll laws and regulations, human resources and benefits for accurate processing.

Principal Responsibilities

• Monitoring and replying to staff inquiries in Payroll Inbox, Slack, HRtriage, walk-ins and phone calls for missed hours, pay, time off requests, vacation balance, direct deposits, W-2s, system issues, etc.
• Processing all Employment Verifications for mortgage loans, legal inquiries, government agencies, etc.
• Meeting and communicating with the HR and Benefits teams for adjustments or entries affecting the upcoming payroll period
• Research various Cost Center expenses and Payroll inquiries
• Process Child Support and Garnishment court orders
• Review and calculate all hours in the system each period
• Run reports and verify data for accurate payroll processing
• Work with timecard approvers to make sure time punches are entered and approved timely
• Support the Paycom payroll process (hours, new hires, terms, updates)
• Calculate and prepare check requests for terminated staff
• Update Payroll Notes for manual entries needed for the upcoming period
• Assist with various payroll projects and yearend processes
• Cross train as backup for Payroll Accountant
• Continued research and training for personal development and to help streamline processes and procedures
• Update and maintain various Excel spreadsheets
• Support and train employees on payroll processes / timecards / systems
• Administer timecard adjustments, corrections and various pay modifications

Required Skills and Job Complexity

a) Unique Skills and Knowledge

b) Problem Solving and Decision Making

c) Relational Connections

d) Preferred Education / Certification(s)

e) Physical Capabilities

Competencies Critical to this Position

Core Competencies

Technical Competencies

Key Performance Measurements

Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion. All staff must be a member or become a member of Gateway Church upon employment.