Senior Manager, Network Operations

Overview

Senior Manager, Network Operations at Conduent — location : Sandy, UT . Conduent delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. This role leads the global Network Operations Center (NOC) to ensure the performance, availability, and security of our IT infrastructure. The ideal candidate brings a strong technical foundation, proven leadership capabilities, and a results-driven mindset to lead incident response, proactive system monitoring, and continuous service improvement.

Base pay range

$92,901.00 / yr - $120,065.00 / yr

This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Lead, mentor, and manage a global NOC team, including managers, engineers, analysts, and support personnel.
• Ensure 24 / 7 operational coverage and high availability of network systems, devices, firewalls, circuits, and other infrastructure components.
• Develop and enforce NOC procedures, escalation protocols, and shift schedules to support seamless operations.
• Oversee real-time system monitoring, responding to alerts, outages, and performance issues with urgency and accuracy.
• Collaborate with internal IT teams and third-party vendors to resolve incidents and manage change activities.
• Maintain detailed documentation of network infrastructure, operational processes, and incident records.
• Produce and analyze key performance indicators (KPIs), performance metrics, and incident trends to drive continuous improvements.
• Lead initiatives to enhance automation, monitoring capabilities, and staff training programs.
• Ensure adherence to ITIL best practices for incident, change, and problem management.

Qualifications

Required :

Preferred :

Working Conditions

Flexible Working : At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions :

Benefits

Seniority level

Employment type

Job function

Industries

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other protected category under law.

For US applicants : People with disabilities who need a reasonable accommodation to apply for or compete for employment may request accommodation by submitting a request through this form or by emailing FTADAAA@conduent.com. Conduent's ADAAA Accommodation Policy is available upon request.

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