ED Administrative Supervisor

Administrative Support Supervisor

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible to oversee and coordinate administrative support services to ensure the smooth operation of healthcare facilities or departments. Supervise a team of administrative staff, provide guidance and support, and ensure that administrative tasks are completed accurately and efficiently.

Does this position require patient care? No

Essential Functions

• Supervise and provide guidance to a team of administrative support staff, including administrative assistants, receptionists, and clerical personnel.
• Assign tasks, set priorities, and monitor work progress to ensure timely and accurate completion of administrative duties.
• Conduct regular performance evaluations, provide feedback, and offer opportunities for professional development and training.
• Oversee day-to-day administrative operations, ensuring that administrative tasks are carried out efficiently and in accordance with organizational policies and procedures.
• Establish and maintain effective systems, processes, and workflows to optimize administrative functions.
• Identify areas for improvement and implement solutions to enhance administrative efficiency and effectiveness.

Qualifications

Education : High School Diploma or Equivalent required and Associate's Degree Health Administration preferred. Can this role accept experience in lieu of a degree? No

Licenses and Credentials : Experience in administrative support roles, preferably in a healthcare setting. 3-5 years required and Experience in a supervisory or leadership role 1-2 years preferred.

Knowledge, Skills and Abilities :

Physical Requirements

Remote Type : Onsite

Work Location : 265 Charles Street

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Evening (United States of America)

Pay Range : $69,596.80 - $101,202.40 / Annual

Grade : 7

EEO Statement : The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.