A company is looking for a Service Desk Technician to provide IT support to customers.
Key Responsibilities
Act as the first point of IT support for customers
Answer incoming calls, emails, and web-submissions efficiently
Resolve end-user incidents and requests while explaining technical issues in an understandable manner
Required Qualifications, Training, and Education
Strong technical aptitude with Level 1 experience in supporting Windows OS, O365, AV tools, and mobile devices
One year of experience in a technical position, preferably in Service Desk or customer support
Proven track record in customer service, including answering support calls and following up with clients
Ability to provide exemplary service that exceeds customer expectations
Service Desk Technician • Santa Ana, California, United States
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