Issuer Processor Operations Partner, Card Issuing

Issuer Processor Operations Partner, Card Issuing

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams—People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more—provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

We're looking for a strategic Issuer Processor Operations Partner to join our Issuing & Deposits Operations team within FinOps. You'll own and execute the day-to-day operational activities that keep our card issuing products running smoothly—from Cash App Card to Square Card and beyond.

You will be the operational expert who ensures our issuer processor ecosystem delivers flawless customer experiences. You'll partner with our strategic partnerships team to operationalize major initiatives, troubleshoot processor performance issues, and maintain the complex infrastructure that powers billions of card transactions.

This is a collaborative position where you'll work cross-functionally with Product, Engineering, Compliance, Legal, and Program Delivery teams to align operational efforts with our priorities and product innovation. You'll also engage directly with merchant ecosystem stakeholders to optimize card acceptance performance and resolve challenges that impact our customers' ability to use their cards.

You Will

• Execute day-to-day issuer processor operations, including implementation of processor requirements, network mandates, and operational readiness initiatives
• Monitor and enhance processor performance, identifying trends, surfacing issues, and implementing scalable solutions
• Be the subject matter expert for operationalizing network rule changes, product launches, and compliance requirements
• Support card issuing strategic initiatives by contributing operational insights, planning input, and cross‑functional execution
• Build technical and strategic perspective on processor operations, collaborating with Technical Product and Engineering teams to identify optimization opportunities
• Define and manage key performance indicators (KPIs) and reporting on processor operations and merchant performance
• Collaborate with network relationship management team to ensure our activities align with broader partnership goals
• Engage with key merchant partners and acquiring stakeholders to ensure Cash App Card performance and troubleshoot acceptance issues
• Lead or contribute to operational projects that enhance card program scalability, compliance, and customer experience

You Have

Block is an equal‑opportunity employer. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.

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