Freelance CRM Specialist, FOX Nation (New York)

CRM Specialist

Fox Nation, the streaming subscription service from Fox News, is looking for a CRM Specialist to implement and analyze customer communications across all channels : email, push notifications, and In-App Messages. In this role, you will leverage Braze, an email service provider (ESP) to create and execute marketing campaigns. The Specialist will collaborate with Editorial, Creative, Product, and Business Intelligence to ensure customer journeys are accurate and deliver optimal user experiences.

The successful candidate will have a solid CRM background. The candidate must have a strong understanding of customer segmentation and decision tree design. The candidate must be analytical and technically inclined.

• This will be a one-year-long project.

A Snapshot Of Your Responsibilities

Campaign Creation : Create, Q&A, and execute marketing campaigns across all channels including email, push notifications, desktop notifications, and in-app messaging.

Braze Platform Management : Leverage Braze's user journey setup, real-time triggers, and segmentation tools to optimize customer experience

Data Analysis & Reporting : Monitor campaign performance metrics (e.g., CTR, open rates, conversion rates) and provide actionable insights for continuous improvement

Optimization : Conduct A / B testing to enhance campaign performance and improve customer engagement

Personalization & Automation : Recommend targeted customer-centric communications to optimize customer experience

Cross-Functional Collaboration : Work closely Editorial, Creative, Product, and Business Intelligence

What You Will Need :

3+ years' experience with Braze or similar ESP provider

Email marketing experience

Direct response experience is a major plus

Strong analytical and problem-solving mindset

Ability to multitask and thrive in a fast-paced environment

Ability to stay on schedule and hit deadlines

Technical proficiency in Microsoft Office (PPT, Excel, Outlook), Google Workspace, Airtable, Tableau, Monday, Miro, Slack

Pursuant to state and local pay disclosure requirements, the pay rate / range for this role, with final offer amount dependent on education, skills, experience, and location is $31.00-34.00 per hour.