Builder - Customer Success (Ops Lead)

Builder Customer Success Lead

Location : On-site, SF / Santa Clara (minimum of 2 days in Santa Clara until SF office opens in Q3, then may need to travel 1 day per week to Santa Clara or on as needed basis)

Who You Are :

• Customer-Centric Operator : Deeply understand customer success processes, including onboarding, implementation, support, and account management. Passionate about delivering seamless customer experiences.
• Operational Excellence : Proven experience in designing, managing, and scaling operational processes within customer success, support, or post-sale functions, blending strategic oversight with hands-on execution.
• Analytical and Data-Driven : Skilled at analyzing customer metrics, adoption rates, retention trends, and satisfaction data to drive impactful operational decisions and continuous improvement.
• Structured and Strategic Thinker : Expert at creating clear, scalable operational processes and workflows that enhance efficiency, reduce friction, and improve customer outcomes.
• Effective Communicator : Exceptional at facilitating communication across customer success, support, implementation, and cross-functional teams to ensure alignment on strategy, execution, and customer outcomes.
• Adaptive and Proactive : Thrive in dynamic environments, proactively addressing challenges, optimizing processes, and ensuring high-quality service delivery.

What You Will Do :

What We're Looking For :

About Reevo :

Reevo is a rapidly growing startup transforming AI-driven sales and revenue operations. Our mission is to simplify and streamline complex sales processes for SMBs and mid-market companies, enabling efficient scaling through intelligent, integrated platforms.

Today's sales tech stacks are costly, fragmented, and hinder productivityforcing sales teams into cumbersome workflows and leaving decision-makers with poor visibility. Reevo addresses these critical challenges by providing a unified, AI-native platform designed to streamline all sales activities, deliver context-rich insights, and empower strategic decision-making. Our vision is to deliver 'revenue in a box,' helping sales teams focus on selling effectively, rather than managing disparate systems.