Functional Trainer

Job Description

Job Description

Job Title : Functional Trainer

Department : Employee Experience

Reports To :

Director Employee Experience

Job Function : Administration

Job Code : Job Summary :

The Functional Trainer supports Goodwill Industries of Tulsa’s mission by ensuring all new and existing employees in the Retail and Processing departments are trained effectively in functional processes. This role ensures consistency, compliance, and operational excellence through the implementation and monitoring of Standard Operating Procedures (SOPs) and company policies.

Essential Duties & Responsibilities :

• Develop and deliver functional training programs based on SOPs and policies for Retail and Processing departments.
• Conduct in-person and virtual training sessions using blended learning methods (classroom, e-learning, coaching, experiential).
• Audit and monitor adherence to SOPs and policies, providing feedback and retraining as needed.
• Collaborate with department managers and SMEs to identify training needs and update curriculum accordingly.
• Create and maintain training materials including manuals, visual aids, and online tutorials.
• Track and report training effectiveness, participation, and outcomes.
• Support Train-the-Trainer initiatives and mentor internal trainers.
• Ensure training accommodates diverse learning styles and accessibility needs.
• Stay current with industry trends and operational changes to keep training relevant.
• Maintain certifications in First Aid and CPR and administer as required.
• Promote a culture of safety, compliance, and continuous improvement.

Other Job Functions :

Educational Requirements :

Associates degree required.

Minimum two years of experience in training and development, preferably in retail or operational environments.

Experience with adult learning principles and instructional design, is preferred.

Other Requirements :

Work Conditions & Physical Requirements :