Information Technology Support Analyst

Primary Function

This role will be supporting our client, a leading global consumer goods company within the IT Service Desk team, which is part of the Global Shared Services Organization providing global business and employee services to the enterprise. Through strategic partnerships, we enable the business to win and employees to maximize their full potential. The IT Service Desk Analyst provides primarily in-person level 1 IT support for employees in a fast-paced, dynamic environment with a focus on service excellence. The goal of this role is to deliver a superior customer experience through innovative solutions and technical expertise with a customer first mindset.

Contract Dates : 1 / 1 / 26 - 5 / 29 / 26

Schedule : Tuesday - Thursday 8-4 pm

Pay Rate : $18 - $32.50 / hr.

Duties & Responsibilities

• Provide technical troubleshooting support to employees at all levels of the organization at WHQ locations for laptop hardware, software and AV equipment in conference rooms
• Conduct assessment, research and resolution of incidents and service requests
• Provide exceptional customer service
• Identify and lead process improvement initiatives to enhance customer experience and operations
• Monitor and handle escalations from external service provider
• Update SOPs and other service documentation with current practices and procedures
• Deliver on key performance metrics to drive quality service

Skills & Qualifications

Education & Experience

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.