Manager, Reputation & Customer Experience

Manager, Reputation & Customer Experience

Preferred Apartment Communities is engaged in the operation of primarily Class A multifamily properties. We have developed a culture throughout our company that is designed to show respect for each other, our residents, and vendors. We believe our focus on quality, consistency, and innovation provides strong national recognition for the Preferred Apartment Communities brand.

Location : Atlanta, GA or Dallas, TX (Hybrid)

About Us : Come SHINE with us. Team member experience and success comes down to four simple principles : hire well, train well, recognize and reward. Hiring is the lifeblood of any organization. We take hiring our team members very seriously. We seek to hire team members who are bright, who have great interpersonal skills, and who we believe will be an asset to the culture we have been creating at Preferred Apartment Communities since our inception. Once hired, though, it is only the beginning.

Position Summary

The Manager, Reputation & Customer Experience is responsible for shaping and protecting the companys reputation across both corporate and property levels. This role focuses on resident experience, sentiment analysis, and proactive outreach strategies that drive retention and brand loyalty. The ideal candidate is a strategic communicator with a passion for customer advocacy and a deep understanding of multifamily operations.

Key Responsibilities

Reputation Management

• Monitor and manage corporate and property-level reputation and surveys across digital platforms including Google My Business and business listings.
• Respond to / assist with responses to reviews, feedback, and inquiries in a timely and brand-aligned manner.
• Partner with operations and onsite teams to resolve issues and elevate resident satisfaction.
• Develop response templates, train AI and work with our third-party social media and reputation management vendor to ensure timely, on-brand responses.

Customer Experience Strategy

Surveys & Research

Social Media & Listings

Analytics and Performance

Qualifications

Physical Requirements

Benefit and Rewards

PACS INCREDIBLE BENEFITS HELP YOU SHINE PERSONALLY & PROFESSIONALLY

Base Compensation Range : This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO). The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement : PAC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to : veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com.