IT & Automation Specialist (NEW YORK ONLY) (Melville)

IT & Automation Specialist

Location : Melville, NY

Company Overview

Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! Were looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware / software issues and automation workflows that power the companys operations.

Responsibilities include, but are not limited to :

• Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems.
• Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices.
• Maintain and track IT inventory, ensuring all devices and software licenses are properly documented.
• Assist with onboarding and offboarding users, including account creation, device setup, and permissions management.
• Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning.
• Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency.
• Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus).
• Troubleshoot and debug automation workflows to ensure reliability and data accuracy.
• Generate and maintain IT documentation for processes and procedures.
• Respond promptly to business-critical IT or automation-related issues.

Qualifications :

Preferred :

Benefits :

Job Type : Full-time

Salary : $60,000.00 $70,000.00 + Bonus per year (based on experience)