Field Service Engineer

Trillium Flow Technologies, founded on a legacy of premier products and service, provides mission-critical valves, pumps, and aftermarket services in oil and gas, power generation, water and wastewater, and general industry, with an unparalleled focus on your specific industry needs. Our innovative approach will deliver the support you need through design, installation, and operation, providing continuity and confidence in your flow control. You can count on us for knowledgeable customer support, innovative engineering design, a global footprint, and supply chain, aftermarket parts and service, and unmatched responsiveness to meet your demanding schedules.

As a critical member of the Field Services department, the Field Service Engineer is vital to ensure our Customers receive excellent support, consultation and repair of their equipment. Performing as a hands-on technical lead, this role is primarily responsible for assembly, testing, troubleshooting, repair and refurbishment of our products at Customer facilities during routine maintenance and emergent or outage situations. Customer installations are typically power plants (nuclear and commercial), refineries and other industrial plants.

Primary Responsibilities

Field Service – 75%

• Troubleshoot, diagnose, install, test and perform corrective and preventive maintenance to valve and actuator assemblies at Customer sites in accordance with technical documents, procedures, and standards.
• Ensure service work is completed utilizing strict adherence to safety and quality standards for both the Company and the Customer. Inspect work for defect of workmanship to ensure quality at every stage of the process.
• Provide extended field service support during power plant outage seasons (typically spring and fall) for various durations of assignment.
• Interface with Engineering, Aftermarket and Sales departments to address Customer requests.
• Supervise and manage third party service technicians and supervisors, as needed.
• Write reports detailing on-site visits including services completed, recommended parts for next service interval, modification to improve or upgrade current configuration or design.
• Travel 60% when required (domestic and international) to customer job site on short notice to evaluate equipment issues and provide written and verbal recommendations to Field Service Manager for equipment repair or refurbishment.

Remote Office – 25%

Additional Responsibilities

Qualifications and Requirements

Desired Characteristics

Work Environment

Trillium Flow is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Trillium Flow is a background screening, drug-free workplace.

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