IT Desktop Technician

This position must be located in Denver, CO.

IT Desktop Technician Position Description

FLSA STATUS : Non - Exempt

REPORTS TO : Information Technology (IT) Manager

SUMMARY :

The IT Desktop Technician provides day-to-day technical support and administration for the organization's users and systems. This role manages the setup, maintenance, and troubleshooting of desktops, laptops, mobile devices, printers, phones, and collaboration tools, with a focus on Microsoft 365 and SharePoint Online. The technician also assists with IT projects such as cloud migrations and security enhancements, ensuring a reliable and user-friendly technology environment. Strong technical expertise, clear communication, and a customer-focused approach are essential, along with participation in the on-call rotation for after-hours support.

ESSENTIAL FUNCTIONS :

• Responds to incoming Help Desk requests and ensures tickets are resolved or escalated promptly.
• Provides support for desktop and laptop systems, mobile devices, printers, phones, and collaboration platforms (e.g., Microsoft Teams, OneDrive, SharePoint).
• Installs and configures new hardware, software, and peripherals as required.
• Partners with vendors and service providers to resolve escalated technical issues.
• Maintains hardware and software inventory, ensuring proper lifecycle management and secure disposal of decommissioned equipment.
• Documents procedures, troubleshooting steps, and solutions to support business continuity and knowledge sharing.
• Contributes to IT projects, including Microsoft 365 integrations, cloud migration efforts, and security enhancements.

SERVICE EXCELLENCE / CUSTOMER SERVICE

COMPLIANCE & SECURITY

UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS

PROFESSIONALISM

CORE VALUES

JOB SPECIFICATIONS :

Bachelor's degree in Computer Science, Information Systems, or related field is preferred. Equivalent certifications or experience may be considered. Candidates should have 2-5 years of experience in desktop support or IT systems administration.

This role requires excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving abilities, attention to detail, and the capacity to work independently as well as on a team are essential.

This position must be located in Denver, CO.

This job description is subject to change at any time.

PayTech is an equal opportunity employer and does not discriminate against any prospective employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age. Compensation for the position is based upon work experience, training, and certifications. The hourly compensation range for this role is from $29.00 up to $33.00 DOE. The benefits available with this position include :