Director, Adoption Excellence - Americas

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Location: Candidates can be located anywhere in the United States

What You’ll Build

In this role, you will:

• Drive delivery quality, consistency, and customer success across SAP engagements in the Americas.
• Lead initiatives to improve delivery standards, promote methodology adoption, and guide key programs to successful outcomes.
• Collaborate with internal stakeholders, customers, and partners, acting as a change agent and value enabler across SAP's cloud services portfolio.
• Ensure seamless delivery from pre-sales through go-live and beyond, aligned with SAP’s cloud transformation strategy.
• Champion the adoption of standardized tools and delivery frameworks.
• Evaluate ways to leverage AI to drive more efficient Program Delivery

What You Bring

Required Skills & Experience:

• 10–15 years of SAP project and program management experience, including large-scale SAP cloud implementations.
• Big 4 SAP Consulting Experience.
• Proven track record delivering SAP software in enterprise environments (e.g., Fortune 500).
• Extensive experience with SAP Activate, RISE Delivery Methodology, and SAP Cloud ALM.
• Ability to manage and influence stakeholders across customer, partner, and internal SAP organizations.
• Demonstrated experience de-escalating troubled projects and ensuring delivery recovery.
• Excellent verbal, written, and executive presentation skills.
• High proficiency in project financials and delivery operations.
• Strong analytical, decision-making, and change management capabilities.

Preferred Qualifications:

• PMP or equivalent project management certification.
• Master’s degree in Business, Technology, or related field.
• Experience in major systems integrators at a Director or Partner level.
• Strong knowledge of SAP cloud offerings including S/4HANA, BTP, and SAP Industry Cloud.

Behavioral Competencies:

• Results-oriented, with a focus on quality and customer success.
• Influential leadership style: leads by example and motivates cross-functional teams.
• Comfortable with ambiguity, capable of operating in a fast-paced, evolving environment.
• Strong organizational and time management skills.
• Passion for innovation, customer experience, and continuous improvement.

Where You Belong

• Join SAP’s Customer Services & Delivery team and help shape the future of SAP cloud delivery across the Americas.
• Thrive in a collaborative and growth-focused environment.
• Be a self-starter, always looking for ways to make our professional services delivery top tier.
• Be part of a team that values innovation and continuous improvement.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.