Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin)

Southern California Gas Company is searching for part-time Customer Service Representatives who have a good command of the English language and are also fluent in Cantonese, Korean, or Mandarin. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.

Customer Service Representative

• CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests.

Essential Duties and Responsibilities

• Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.
• Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situation.
• Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
• Maintains knowledge of changing company policy and procedures
• Effectively promotes products and services that meet customer needs
• Strives to provide a superior customer experience that focuses on first-call resolution
• Demonstrates a learning attitude focused on innovation and continuous improvement.
• Has an overall positive presence in the communities that we serve
• Possesses a mature and self-confident attitude
• Naturally possesses a high energy level and demonstrates strong dependability
• Embraces a strong work ethic and enjoys working in a fast paced and changing environment
• Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.

Physical Demands

• Very Light -- Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties.

Environmental Conditions

• Office environment with some noise generated by co-workers; telephone contact with customers.

Minimum Qualifications

• Previous customer contact experience
• Ability to operate a computer and peripheral equipment
• Must possess and maintain a valid California Driver's License with acceptable driving record.
• Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test
• Qualify through a panel interview
• Fluent in English and one of the following languages - Cantonese, Korean, or Mandarin
• Successfully complete formal Customer Service Representative training