L3 Support Tech - Windows / End point Management

Job Description :

What are the top skills required for this role?

Expert-level knowledge of the Windows OS layer, endpoint internals, and domain integration (Active Directory, authentication, security policies).

Job Description / Responsibilities Role Overview

Provide senior-level endpoint engineering and operational support in a highly regulated Fortune 500 life sciences environment (~16k-17k endpoints). This global role anchors endpoint expertise in the U.S. time zone, ensuring reliable services, audit-readiness, and credible representation of IT during incidents and escalations. The engineer will also act as a regional point of contact for site IT, bridging global services with local delivery.

Key Responsibilities

• Deliver advanced L3 / L4 engineering and troubleshooting for Microsoft Windows endpoints (Windows 10 GA & LTSC, Windows 11 IoT LTSC).
• Operate and support enterprise endpoint management tools (SCCM / ConfigMgr; hybrid Entra join; contribute to Intune migration planning).
• Lead endpoint representation during P1 / P2 incidents : rule out endpoint causes, collaborate across AD, PKI, networking, and application teams, and maintain credibility under scrutiny.
• Provide deep technical expertise at the Windows OS layer and domain level (including AD integration, authentication, and security) to complement vendor support and ensure rapid problem resolution.
• Support design, deployment, and troubleshooting of Group Policy Objects (GPOs) for configuration enforcement, compliance, and issue resolution.
• Partner with site L1 / L2 teams to ensure SOPs, WIs, and ITSM processes are executed correctly.
• Act as a regional DRI in the U.S. time zone :

o Serve as a local point of contact for endpoint services.

o Maintain regular touchpoints with IT site leaders and MSPs responsible for last-mile delivery.

o Share updates on upcoming service changes, operational initiatives, and planned activities.

o End-user explanations in plain terms.

o Technical updates for IT peers.

o Concise management summaries for incidents or projects.

Required Qualifications

Preferred Qualifications

Additional Information :

Manufacturing site experience in Pharma industry

Highly responsive and Proactive approach impress customer.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.